Claim on Order ID 112-0933022-2264238
Dear Amazon Support,
I received a claim request from email address "Amazon_AtoZ_Claims at sedgwick.com" regarding order ID 112-0933022-2264238 . I checked this order in "Manage A-to-z Claims" my seller account and it said that "No claims Found". Is this a genuine Amazon’s A-to-z Guarantee claim? Kindly assist.
Claim on Order ID 112-0933022-2264238
Dear Amazon Support,
I received a claim request from email address "Amazon_AtoZ_Claims at sedgwick.com" regarding order ID 112-0933022-2264238 . I checked this order in "Manage A-to-z Claims" my seller account and it said that "No claims Found". Is this a genuine Amazon’s A-to-z Guarantee claim? Kindly assist.
0 replies
Roberto_Amazon
Hello! @Seller_mBV3Eq2yDw8tQ
This is Roberto. I know it has been a while since you posted, but I wanted to make sure to follow up on this post.
There are no claims in our systems linked to this order; however, Sedgwick is our external claims administrator for property damage and personal injury customer claims. It appears they are reaching out to you to request additional information or actions from you:
A-to-z Claims Process for Property Damage and Personal Injury
I cannot confirm the validity of this email since it is handled externally; however, you can use the contact information below and reference the order number in the email:
Sedgwick at (844) 693-0335
Hope this helps.
Roberto
