Charged for individual account then deactivated!?
like the heading says I tried to sign up for the individual account which shows you don’t get billed monthly, however you get a fee on each items you sell. After starting the process it showed account pending so I left it. Today I checked my emails and seen I had been charged £30! Then a further £1 twice ! After this my account was deactivated. I’ve tried everything to get through to Amazon and each call cuts off and no tickets have been answered ! This is fraud and was expecting more from Amazon. Anyone know how I can regain my cash and short this. It’s already taken half a day
Charged for individual account then deactivated!?
like the heading says I tried to sign up for the individual account which shows you don’t get billed monthly, however you get a fee on each items you sell. After starting the process it showed account pending so I left it. Today I checked my emails and seen I had been charged £30! Then a further £1 twice ! After this my account was deactivated. I’ve tried everything to get through to Amazon and each call cuts off and no tickets have been answered ! This is fraud and was expecting more from Amazon. Anyone know how I can regain my cash and short this. It’s already taken half a day
0 replies
Seller_MT8rt0A2OpbCx
There are several types of account with Amazon. Two of which are the selling plan. You may have signed up for an individual account, but a professional plan, where you are charged a monthly fee. You should be able to downgrade your plan to stop future monthly fees. If you haven't sold anything so far, you may be able to request a refund through seller support for the fees already charged.
Seller_ZVAz3d5lZuGid
The Individual ACCOUNT is not the same as the individual selling PLAN.-
The Individual Seller Account is ONLY for selling off your own personal secondhand items eg. books, DVDs, CDs etc, and NOT for items that you buy to sell on for profit - for that you need an Amazon BUSINESS Seller Account, but can still be on the individual plan, and need to be registered with HMRC as self-employed (possibly as a sole-trader ?)
When you signed up to sell you will have clicked on the orange button 'Sign Up' and that automatically signs you up for the professional selling PLAN which is the £30 a month.
So you do not pay any more pro. plan fees you need to downgrade the selling plan to individual plan (sadly Amazon have used the same name for two totally different things, and many are confused - and many of us long-time sellers have tried to get Amazon to change the name, but no !)
Go to Settings (cog wheel top right) - Account Info - Sell on Amazon - Manage your services - Sell on Amazon (again !) - click the button for individual instead of professional, and you will not be charged again.
To get a refund you will need to open a case with Seller Support 'Help', and request a refund of unused fees.
Simon_Amazon
Hello @Seller_WIivp1pCvhV2v,
Here Simon from Amazon, happy to try to help.
I wanted to check in to understand if you have been able to verify your account and ask for a refund if you are planning to register for an Individual Selling Plan.
Best,
Simon
