Poor seller customer service
Please refer to case 15784061651 and tell me if this customer service Jayasree C representative has been copying and pasting. Is he intentionally retaliating against me?
The customer service capabilities are not proficient at all, they are all copying and pasting, they are all shirking responsibility, they are unwilling to spend any time investigating, they are unwilling to communicate seriously, their work attitude is very bad, communication efficiency is very low, a simple problem, constantly changing customer service, which leads to the problem being constantly described, and no responsible customer service is found. I will report this phenomenon to your management. The current customer service team is very unqualified
Poor seller customer service
Please refer to case 15784061651 and tell me if this customer service Jayasree C representative has been copying and pasting. Is he intentionally retaliating against me?
The customer service capabilities are not proficient at all, they are all copying and pasting, they are all shirking responsibility, they are unwilling to spend any time investigating, they are unwilling to communicate seriously, their work attitude is very bad, communication efficiency is very low, a simple problem, constantly changing customer service, which leads to the problem being constantly described, and no responsible customer service is found. I will report this phenomenon to your management. The current customer service team is very unqualified
0 replies
Sandy_Amazon
Hello @Seller_bjDrCs7GbSATE
My name is Sandy from the Amazon Community Manager team. I'm sorry you feel this way. Hopefully I can help or answer your questions.
I looked into the case details and noticed that you wanted to make a brand name change for your ASIN. Since it is labeled generic now, the support representative cannot make the brand name changes with the current information given as per product detail page rules.
However, you do state in your case that the ASIN was labeled under your brand name before. Could you please provide me the case ID of when they were granted the brand name change? I will take this to a specialist team to review.
Best,
Sandy
Seller_TvaTXH61RRGLO
First, there is no customer service, it is seller support.
Second, Amazon is made to be kind of a self-service for sellers.
They have a very low tier of first-in-line seller support that is probably paid / case because they deny 2-4 cases before sending the case to somebody who can take action.
After some time you will start to understand the automated system and will learn what to do or say to get some things done.
Seller_TFtK05AWCtKWm
The first rule when selling on Amazon. Never expect any kind of support from seller support, you wont get it.
The second rule - see rule one.
