I am requesting an escalation for Case ID: 11141523362, which has been in “In Progress” status for quite some time without resolution.

Here are the shipment details for reference:

Shipment ID: FBA15K2MS4GV

Total Units Shipped: 2,000

Delivered To:

Amazon UK Services Ltd - BHX7

Unit 2, Hinckley Park

Avery Way, Hinckley

Leicestershire, LE10 3FF, GB (BHX7)

Carrier: Amazon Freight

Carrier SCAC: AMZX

PRO Number: 1001938164

AMZ Ref ID: 3W3CDSPU

Delivery Date & Time: May 7, 2025, at 4:01 PM BST

The shipment was delivered and checked in by Amazon over 30 days ago, and I have the Proof of Delivery (POD) from Amazon Freight confirming this. Despite this, my shipment remained in “Receiving” status until the shipping plan was closed, after which I was informed that the units were “never received.”

I immediately opened a dispute through the same shipping plan and submitted all the required documentation, including the POD. However, it has now been 15–20 days since I last received any communication from Amazon, and the case status still shows “In Progress.”

This delay is causing significant disruption to my business. I kindly request that this case be urgently escalated so that the investigation can be concluded and my inventory made available for sale.

Thank you for your attention to this matter.

@Sarah_Amzn