I heard about the change in reimbursmeent policy and thought it would be a complete mess, but hey, I thought if I follow the policy and provide all the necessary documents, things should be alright..... (of course I didnt think this, I knew it was going to be a complete farce, just like you do)
Amazon lost an item, sourcing cost was 5.40 (plus 6p for a polybag but hey, went for just the 5.40).
Uploaded the full legit invoice from the brands distributor in the UK. My response:
"After reviewing the reimbursement request for FNSKU X0029ME6QT, we will not be able to make any additional adjustments.
For more information, visit the FBA lost and damaged inventory reimbursement policy: https://sellercentral.amazon.co.uk/gp/help/200213130"
That is literally the full content of the first reply, no greeting, no asking for further information, no explaining why it was not accepted, no named agent sign off. Just a blunt rejection - and likely their automatic first response to every request.
I wrote back, breaking down the invoice and the costs. My next reply?
"After reviewing the reimbursement request for FNSKU X0029ME6QT, we will not be able to make any additional adjustments.
For more information, visit the FBA lost and damaged inventory reimbursement policy: https://sellercentral.amazon.co.uk/gp/help/200213130"
Five or six replies later and escalating to leadership, I get this:
Dear Selling Partner,
"My name is Fulya from Amazon Leadership Team.
After the investigation the relevant department has stated the following:
The requested price £5.40 is out of threshold, maximum per unit price system allows for this FNSKU X0029ME6QT is 5.23 GBP
Therefore they created a revaluation for the difference is 5.23 GBP - 4.16 GBP (previously issued amount on the RMS id 7211633702 ) = 1.07 GBP.
You find it under the TransactionID: 7234894482
Cost of this FNSKU X0029ME6QT has also been updated to 5.23 GBP: https://sellercentral-europe.amazon.com/inventory-reimbursement/cost-management?mons_sel_mkid=amzn1.mp.o.A1F83G8C2ARO7P&mons_sel_mcid=amzn1.merchant.o.A2KUS9IKK4P5HK&mons_sel_persist=true&mons_sel_dc=AAAAmNTDRxY%3D
Future reimbursements will be therefore be issued for the per unit price of 5.23 GBP.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
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So basically, Amazon have made up a bunch of numbers it thinks it should be paying you, and will arbitrarily underpay you pretty much every time, REGARDLESS, of the value of the item and regardless of its shourcing costs.
Obviously, it might only be for a quid a unit, which I expect Amazon is thinking most of us will not bother, but once I've got my Chat GPT agent properly set up to deal with Seller Support, you can bet I'm asking for every penny, according to their own policy...
