FBA delivered to the wrong house?
I use MCF for my eBay orders, and Amazon has delivered an order to the wrong address. The delivery photo doesn’t match the customer’s porch, as seen on Street View. Despite this, Amazon is refusing to reimburse me, citing a policy that doesn’t cover MCF orders once they’ve been delivered, even when it’s clearly to the wrong location. They’ve refused to provide the delivery coordinates, making it impossible to verify. This policy seems entirely skewed in favor of Amazon, leaving small businesses like mine—who generate significant income for them—without support. It’s frustrating to see Amazon once again disregarding the needs of the small businesses that help drive their success.
FBA delivered to the wrong house?
I use MCF for my eBay orders, and Amazon has delivered an order to the wrong address. The delivery photo doesn’t match the customer’s porch, as seen on Street View. Despite this, Amazon is refusing to reimburse me, citing a policy that doesn’t cover MCF orders once they’ve been delivered, even when it’s clearly to the wrong location. They’ve refused to provide the delivery coordinates, making it impossible to verify. This policy seems entirely skewed in favor of Amazon, leaving small businesses like mine—who generate significant income for them—without support. It’s frustrating to see Amazon once again disregarding the needs of the small businesses that help drive their success.
0 replies
Seller_zDUw7ekrB6OEy
All Amazon policies are skewed heavily in favour of themselves and their customers. If this was an Amazon customer saying they hadn't received it there would be an instant refund.
Seller_5FDXsxtR9c2zC
Welcome to Amazon, we have been selling on here for around 20 years and it was good at one time, but it has got to the point that Amazon and the buyers can do what they like and the seller is always wrong, which is why we are giving amazon up and moving on.
Sarah_Amzn
Hello @Seller_UKvmZahCGiMlR,
I'm Sarah with Amazon.
Can you share the order ID so I can check how I can assist?
Kind regards,
Sarah.
Seller_J6yfTBtDCpkbI
Happened to me, could not speak to anyone at Amazon so i stopped using MCF for my ebay