Hi , looking for help regarding verification , its an urgent matter as amazon are holding monies needed to keep the business open , we have had about 8 requests and supplied everything amazon asked , we eventually got it down to them requesting one document which was

"If you are a sole trader (natural person),

-- Provide evidence that you are physically operating your business from your provided address."

we supplied a bill from our landlord ?

alarmingly after that they sent us this notification

Hello,

Thank you for providing your previous documents.We require one or more additional documents to continue with your verification.

What documents should I provide?

-- Provide evidence of any employees who reside in the country of your stated country of business establishment.

If you are a sole trader (natural person),

-- Provide evidence that you are physically operating your business from your provided address.

--kindly provide Proof of operational business address.

A copy of an invoice addressed to the company at its primary place of business for goods or services used to operate its business. It must be dated within 180 days.

Provide one of the following documents issued by HM Revenue & Customs (HMRC) that is within the last year:

-- Class 2 National Insurance Contributions (NICs) Bill

-- Online VAT Certificate

-- Self-Assessment notice to complete a tax return

-- Letter confirming your Unique Taxpayer Reference (UTR) number

-- Self Assessment Statement

-- Short Tax Return

-- Provide documents that confirm the and place of residence of the sole trader.

For more information on what documents are acceptable, go to "UK and EU VAT on E-commerce legislation:"

https://sellercentral-europe.amazon.com/help/hub/reference/GSF678GXLDTTTETZ

How do I send the required information?

Reply directly to this email to provide the required documentation.

Please note that once you provide all of the necessary documentation, our review of your documents may take up to 14 days. We will also inform you if any documents are missing. If our review is successful, your responsibility to remit value-added tax (VAT) directly on your Business to Customer (B2C) sales in the UK or EU will be restored.

I do not meet business establishment requirements. How can I inform Amazon and resolve my compliance position as soon as possible?

In this case, reply directly to this email and provide confirmation of the country from which you operate your company. There is no requirement to provide further documentation where this is confirmed as being non-EU or non-UK.

What will happen if I do not provide the required information?

Failure to provide these documents means that you will not be able to disburse using your selling on Amazon account.

We’re here to help

If you have any questions, you can contact us at any time:

https://sellercentral-europe.amazon.com/help/hub/support

Amazon Services Europe

please help , urgent action is needed.

Thank you