1 customer returning many items
HI
We have had one customer bought 6 jigsaws and returned 4 (All jigsaws puzzles) , this is most unusual for us, we have 10 jigsaws, hardly any bad reviews or returns, a small store, Im trying to email the customer but he has blocked receiving any messages, he has not left feedback. I have a feeling he is doing the jigsaws and then returning or getting a refund from Amazon, can anyone help telling me how to report this to amazon or contact the customer ? Thanks
1 customer returning many items
HI
We have had one customer bought 6 jigsaws and returned 4 (All jigsaws puzzles) , this is most unusual for us, we have 10 jigsaws, hardly any bad reviews or returns, a small store, Im trying to email the customer but he has blocked receiving any messages, he has not left feedback. I have a feeling he is doing the jigsaws and then returning or getting a refund from Amazon, can anyone help telling me how to report this to amazon or contact the customer ? Thanks
0 replies
Jona_Amazon
Hi @Seller_kJErVd9ANYjIX,
I believe it would be difficult to definitively determine if the item was previously used before physically inspecting the returned product.
If upon receiving the return you realize that the product is not in the original condition, you can issue a partial refund. Please find more information here. Be aware that you will be required to grade the condition of the returned item in order to issue a partial refund. Also you will have to upload a photo of the item.
Best,
Jona
