Amazon Barcode not scanning at Evri drop off shop
bought postage through amazon recommended Evri 2 times, I have been to 6 different Evri drop off shops, scanner giving the same error message, parcel not available for delivery, when I go on Evri website and input the tracking number I get a message saying, we are expecting your parcel in one of our drop off shops, when it didnt work first time, I changed the post to next day delivery paying the premium price, again had the same issue,
contacted Amazon was told to provide a screen shot of the error message, which I can’t as the error happens on everi scanning devices which I have no access to, I was told to contact Evri, went on evri website they have a chat boot which is off no help, and Evri customer service number is a premium number which will charge me £1 a minute, has to say this has to be the most frustrating experience ever!!!
Amazon Barcode not scanning at Evri drop off shop
bought postage through amazon recommended Evri 2 times, I have been to 6 different Evri drop off shops, scanner giving the same error message, parcel not available for delivery, when I go on Evri website and input the tracking number I get a message saying, we are expecting your parcel in one of our drop off shops, when it didnt work first time, I changed the post to next day delivery paying the premium price, again had the same issue,
contacted Amazon was told to provide a screen shot of the error message, which I can’t as the error happens on everi scanning devices which I have no access to, I was told to contact Evri, went on evri website they have a chat boot which is off no help, and Evri customer service number is a premium number which will charge me £1 a minute, has to say this has to be the most frustrating experience ever!!!
Seller_DROodOAYHftnc
I don’t use Evri either (and never will !), as the nearest drop off shop for me anyway is 16 miles away !! - so would be a 32 mile round trip.
31 replies
Seller_DROodOAYHftnc
This has been an ongoing issue now for a while - several forum posts and threads about it.
As far as I know, I think most folks have cancelled the Evri labels and used another carrier (presumably RM).
Seller_FOD7S2JqTKYxp
only one word for this DIABOLICAL!!!, I am not going to be on hold on a premium number, so I can speak to Evri customer services, I take it customer services is not a forte for many business now a days!!!
Seller_FOD7S2JqTKYxp
will be using another carrier, and will be reluctant to use Evri again, I have provided all the evidence to Amazon, don’t know how keen amazon will be to resolve this issue for other sellers!!!
Seller_mBENc0rmDmw5W
This seems to be an on-going problem. Very frustrating - and yes, I too chose ‘drop off’ !!
Seller_g9A9pMrqcDqa1
OP the Evri number I phone is 0330 808 5456 and 0330 are including in my mobile contract so are you calling a different number if it’s premium rate? You need to use a tracking number beginning with COOHAA to get past the automated system on this number but you just give Evri the actual tracking number once you speak to someone. I can give you one if you don’t have one.
Seller_DROodOAYHftnc
Surely this is something that Amazon needs to sort out ? - as it is Amazon generated labels that are not being accepted.
Seller_NoMNQDGnEW5Bx
@Maja_Amazon was looking into it but has gone very quiet
