Refund from months ago
hi!
I’ve got a refund deducted for something that was bought back in June , it’s a hygiene product , no reason for sending it basic months later ?
I got automatically charged for it ..
is this normal to give refund months later ?
Tia x
Refund from months ago
hi!
I’ve got a refund deducted for something that was bought back in June , it’s a hygiene product , no reason for sending it basic months later ?
I got automatically charged for it ..
is this normal to give refund months later ?
Tia x
0 replies
Seller_ginKiclb01hvT
Hey,
I can only presume its an item that Amazon deem "non returnable" hence the refund without return.
If you search your "Voice of the Customer" for the ASIN in question you maybe able to see what the Customer said about the product = https://sellercentral.amazon.co.uk/voice-of-the-customer/ref_=xx_voc_dnav_xx
Seller_KxMou8NAmVSEq
the same happened to me - amazon bends its own rules as it pleases
Seller_HuhP221NahSdW
Hi, I stopped selling christmas cribs for this reason - in February half of them were returned.
Seller_fJSqU58yCey9E
if this was FBA , then yes its normal
Seller_ZOZTdubuqFBLp
I would insist on getting the item back (which in most cases never happens) and then dispute the refund based on the condition of the item. Not sure how that will work if it is a FBA item?
