Buyer claim that he didn't get the item 1.5 year after the order date
I just got a message from a buyer about an order from Nov 2022. He claims tat he never got it, and I need to respond.
On my main store (Shopify) it is marked as delivered, but I can't proof it, as the tracking system doesn't keep data for so long, so I just get no information. I contacted amazon by chat but didn't receive an answer.... What should I do?
Buyer claim that he didn't get the item 1.5 year after the order date
I just got a message from a buyer about an order from Nov 2022. He claims tat he never got it, and I need to respond.
On my main store (Shopify) it is marked as delivered, but I can't proof it, as the tracking system doesn't keep data for so long, so I just get no information. I contacted amazon by chat but didn't receive an answer.... What should I do?
0 replies
Seller_Hi7wbO2Kbo6bl
This is long past the time frame when a buyer may expect resolution. Just inform them of this in a polite way.
Seller_8sP6ffckcRn6v
Tell them that you had issued their refund, but it will take 18 months to show up on their card statement.....
Quincy_Amazon
Hello @Seller_uZ9xtKUXAVuZT
Thank you for posting your inquiry to the Forums.
Please feel free to provide the case ID number that you opened with Support to this thread and I can review the correspondence already provided.
Regards,
Quincy_Amazon
