Suspended on Amazon For Invalid Credit Card
Hi All
Last week I received a message from Amazon saying my credit card was invaild, which was strange because I’ve never had issues with it (and still don’t). I logged in, and immediately was told my account had been suspended. I couldn’t gain access to anything on Seller Central without having ‘Invalid Charge Card’ displayed, so I updated it, and regained access, albeit with a suspended account.
I then got an email from Amazon saying
"Your Amazon.co.uk seller account is under review. During our review, you will not be able to sell on Amazon.co.uk.
To sell on Amazon.co.uk, we need to verify your identity, business information, or both.
You can confirm that you would like to begin the verification process in one of the following ways.
– Click the “Appeal” button next to this e-mail on the Notifications page in the Performance section of Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notification…)
– Email seller-performance@amazon.co.uk"
I then got a follow up email saying
Your Amazon.co.uk account is under review. During the review process, you will not be able to sell on Amazon.co.uk.
You will be requested to verify your identity, business information, or both within 24 hours. Please log in to your Seller Central account and complete the requested steps for verification.
However, this was last Thursday. I’ve not had anything from Amazon - i’ve emailed seller performance, seller verification, Jeff, Managing Director - all ignored. The only thing I can see in my Amazon Seller Central account is an appeal button, but it asks me to submit a plan of action about what went wrong, what I will do next time etc. Should I fill this out? I’m really not sure - I spoke with my bank and they said my credit card is fine, so it appears its on Amazon’s end.
I just tried switching my credit card back to what it was before and it immediately said it was invalid again - then I got anothed email saying my account was under review. It’s so frustrating, I don’t know what to do as nobody is emailing me back. I spoke with Seller Support yesterday and they said I would be contacted in 24 hours, which obviously hasn’t happened.
Any advice please guys? Been suspended for nearly a week now…
Suspended on Amazon For Invalid Credit Card
Hi All
Last week I received a message from Amazon saying my credit card was invaild, which was strange because I’ve never had issues with it (and still don’t). I logged in, and immediately was told my account had been suspended. I couldn’t gain access to anything on Seller Central without having ‘Invalid Charge Card’ displayed, so I updated it, and regained access, albeit with a suspended account.
I then got an email from Amazon saying
"Your Amazon.co.uk seller account is under review. During our review, you will not be able to sell on Amazon.co.uk.
To sell on Amazon.co.uk, we need to verify your identity, business information, or both.
You can confirm that you would like to begin the verification process in one of the following ways.
– Click the “Appeal” button next to this e-mail on the Notifications page in the Performance section of Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notification…)
– Email seller-performance@amazon.co.uk"
I then got a follow up email saying
Your Amazon.co.uk account is under review. During the review process, you will not be able to sell on Amazon.co.uk.
You will be requested to verify your identity, business information, or both within 24 hours. Please log in to your Seller Central account and complete the requested steps for verification.
However, this was last Thursday. I’ve not had anything from Amazon - i’ve emailed seller performance, seller verification, Jeff, Managing Director - all ignored. The only thing I can see in my Amazon Seller Central account is an appeal button, but it asks me to submit a plan of action about what went wrong, what I will do next time etc. Should I fill this out? I’m really not sure - I spoke with my bank and they said my credit card is fine, so it appears its on Amazon’s end.
I just tried switching my credit card back to what it was before and it immediately said it was invalid again - then I got anothed email saying my account was under review. It’s so frustrating, I don’t know what to do as nobody is emailing me back. I spoke with Seller Support yesterday and they said I would be contacted in 24 hours, which obviously hasn’t happened.
Any advice please guys? Been suspended for nearly a week now…
0 replies
Seller_EJIX7rqDNQJi2
If this was an established card which always worked for you without issues, you need to make sure there are enough funds, transaction limit isn’t exceeded and it’s still valid.
Having a valid charge method on file is one of the conditions of having a Seller Account on Amazon.
Replace the card with a different one, but since you were found to be in a violation of Amazon policy, e-mailing the Managing Director won’t help. You will need to submit a Plan of Action addressing the issue.
A Plan of Action should include all of the following:
-
What happened
-
What you have done to resolve the issue
-
What you will do to prevent it from happening again
Seller_zbJUClPEdJYlC
I’ve had exactly the same issue same emails but they haven’t asked for any specific verification details. I phoned seller support and they advised to submit a plan of action which I think is wrong. Emailed seller performance too but I’ve had no response whatsoever and it’s going on 3 weeks. I’ve changed all my cards back and all are valid.
Seller_4ZOiujcm0gKWA
Yes, the name is identical. I have no idea what’s wrong, it’s really puzzling me.
I still haven’t had a response from Amazon, so I think I will just submit a plan of action saying I have changed card providers and have switched to using my business bank account where Amazon funds are deposited…
Seller_4ZOiujcm0gKWA
So I submitted my plan of action, and got the same ‘we will contact your to verify your identity in 24 hours’ email within an hour. That was 36 hours ago - still nothing, and nothing on my account.
I also got an email from someone in Doug Gurr’s team saying they are still reviewing my account. So I will have to continue waiting. Thankfully Amazon isn’t my sole income, otherwise right now I would be even more depressed than I already am!
Others who are in a similar situation - please keep me posted on any progress you may make, it would be nice to know I’m not alone here.
Seller_4ZOiujcm0gKWA
Hi everyone,
So just to post an update, I finally got my account back. What I did:
-
Completed the POA, saying how I had now updated my credit card to a valid one, and that I would call my bank to ensure they were aware I was dealing with Amazon. To be honest, I think the whole thing was a glitch on Amazon’s part, because I spoke with my bank and they said Amazon had successfully made an authorisation charge, but the one thing you don’t do when appealling is blame somebody else!
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I emailed Jeff / Managing Director after a week of not hearing anything with my identification and proof of address. Two days later I was reinstated
Basically, if you’re given the opportunity to fill out the POA, just do it.
Thanks
Seller_tiP1oAyI80QEA
I’ve been suspended since June. Still had no success trying to get anybody to send a succinct response to any emails. When they do respond they tell me that my account is closed and there is nothing i can do… when it clearly isn’t closed.
