Amazon being totally useless and threatening AS ALWAYS!.
Here is my latest threat from Amazon[
"Your seller-fulfilled offers are at risk of deactivation
Your Order Defect Rate is 6.35%; the target is 1%."
Why? Because orders to Canadian customers were not delivered.
Whose fault is that? Mine of course as I own and control Canada Post and it was me that created the strike.
Aren't Amazon utterly pathetic? I hate the company and I have tried to close my Amazon seller account for a few weeks now because I am so sick and tired of their BS - but deapite my going throught the process 5 times AND creating cases asking why my account is not being closed, I have had NO REPLY from Amazon at all.
We have our own websit and sell on a few other platforma and without doubt, Amazon is the WORST of them all by a long way.
Amazon being totally useless and threatening AS ALWAYS!.
Here is my latest threat from Amazon[
"Your seller-fulfilled offers are at risk of deactivation
Your Order Defect Rate is 6.35%; the target is 1%."
Why? Because orders to Canadian customers were not delivered.
Whose fault is that? Mine of course as I own and control Canada Post and it was me that created the strike.
Aren't Amazon utterly pathetic? I hate the company and I have tried to close my Amazon seller account for a few weeks now because I am so sick and tired of their BS - but deapite my going throught the process 5 times AND creating cases asking why my account is not being closed, I have had NO REPLY from Amazon at all.
We have our own websit and sell on a few other platforma and without doubt, Amazon is the WORST of them all by a long way.
40 replies
Seller_iDMODRJVedjiw
Hi,
I understand your frustration with Amazon’s ODR policies and the challenges with closing your account. For the Order Defect Rate, you might consider providing evidence to Amazon that the delays were due to external factors like the Canada Post strike. This could help reduce the ODR impact.
Regarding account closure, ensure all orders are fulfilled and payments settled. If no response from Amazon, escalate the issue by tagging @AmazonHelp on social media or contacting their support hotline.
Best of luck with your other platforms and website!
Best regards,
Seller_7LrAV0m5llaI7
Yes, because you couldn't be bothered to use any of the other 6 major shipping companies in Canada that are integrated into Amazon tracking or the other 4 minor ones?
Seller_y7W9ccUlauftE
Your amazon account will not be closed until all your sales responsibility has ended. Buyers have until the end of January to return purchases made from you in the last 2 months.
Put your account on vacation for Canada to stop any more sales. sellercentral.amazon.ca/global-dashboard
April_Amazon
Hello @Briapartnership ,
Thank you for reaching out to us through the Forums. I acknowledge your dissatisfaction and frustration with the situation.
I truly wish your experience would have been more positive. I believe you have received some great advise from the Community. Thank you @Seller_iDMODRJVedjiw, @Seller_7LrAV0m5llaI7 and @Seller_y7W9ccUlauftE for supporting the Community.
The Canada Post strike has for sure been disruptive. I wish for all sellers in Canada this had not happened.
Your amazon account will not be closed until all your sales responsibility has ended. Buyers have until the end of January to return purchases made from you in the last 2 months.
Put your account on vacation for Canada to stop any more sales. sellercentral.amazon.ca/global-dashboard
I agree with this. Good advise for someone wanting to close their store.
Thank you for reaching out on the Forums.
April
Seller_VXA2aspMqpZ4o
Well I certainly am not one to defend Amazon. I will agree with you that this platform is brutal to sell on (for various reasons) and will agree 100% that Amazon cares not one bit about their sellers.
However in this case how was this Amazon's fault? If you sell on other platforms and have your own website you are obviously running an Ecommerce business so you should have been well informed of this upcoming strike and should have made other arrangements for your shipping knowing this would be an issue (the strike)
We ship 100% Canada Post under normal circumstances but leading up to the strike we anticipated an issue so set up a UPS account a week before the impending strike so were able to seamlessly switch to UPS before Canada Post went out resulting in no A-Z non-delivery claims
No, you do not own Canada Post and yes Amazon will never side with you in these matters.
However neither amazon nor Canada Post run YOUR business, you do. So yeah, in this case it is YOUR fault.
Seller_mrfbUdT8q1SEO
It takes a couple of days for orders we send to Canada to leave the UK via the Royal Mail postal service and arrive in Canada where they are taken by the Canadain Postal service.
Now I want you to explain to me how we are supposed to KNOW a couple of days in advance that the orders we have shipped with the Royal Mail in the UK wil not be delivered once they arrive in Canada because Canada post are going to go on strike?
According to you, we should monitor EVERY POSTAL SERVICE WORLDWIDE - because we selll worldwide - constantly just in case one of them might be intending to go on strike!! Are you real? I mean - seriously! I would really like to tell you what I think of you and your answer but I am not going to and it would be very rude, even though you would deserve it.
Seller_VXA2aspMqpZ4o
Please do tell me what you think of me and my answer, be as rude as you want.. I'd love to hear it!!
Seller_bSnqvAQftSIFB
hahahahaha, wow. This is by NO means the sellers fault. So what about the packages that were already IN TRANSIT when they walked out?!
Seller_VXA2aspMqpZ4o
What about the fact that it was very apparent for weeks leading up to this strike that it was almost inevitable that the strike was to occur.
What about as an e-commerce business being aware of this fact and proactively taking steps to switch to another carrier before the strike occured?
Seller_bSnqvAQftSIFB
LOL, ya we're all supposed to guess the future and switch things around. Unreal. Amazon is and always will be about the consumer, not the sellers. Check out the rest of the forums.... not much in the way of seller support/protection at all. It's a joke.
Seller_VXA2aspMqpZ4o
No one needed to guess the future. It was apparent that this strike was going to occur many weeks before they walked out.
Seller_bSnqvAQftSIFB
lol, okie dokie there boss. Taker easy.....
Seller_7LrAV0m5llaI7
Not if they aren't unionized?
Seller_jJMWSiU3JcZpY
in general, seller should accept no support from Amazon and work. ESP small businesses who made Amazon to be Amazon.
Now Amazon works for brands and manufacturers much more easier and helpful.
Seller_7LrAV0m5llaI7
It's up to the seller to adjust the estimated transit times shown to the customer if the carriers are advising the sellers of delays.
Seller_7LrAV0m5llaI7
I got warnings from my account reps at UPS, Purolator, Fedex, Canpar, Loomis Express, all to increase my transit times due to delays from the strike.
Seller_7LrAV0m5llaI7
About 3 days into the strike
