Account suspended-PoA
Hello,
My account has been blocked due to the sale of counterfeits. I wrote PoA, unfortunately without effect. I received the answer "
"We can not accept this invoice because we are not able to verify the provider, but your plan does not sufficiently address the performance issues that recently afflicted your account. The following issues should be addressed:
- The issue that caused the complaint
- Add more information about the steps you have taken to prevent similar complaints.
- Focus on the types of complaints and how to prevent them. Do not focus on specific orders or ASIN.
- Show that you took responsibility for complaints. Based on our investigation, these complaints were not caused by problems you are not influenced by or anti-competitive behavior.
When we receive your plan, we’ll review it and decide if you can sell it again on Amazon. "
The invoice comes from the largest warehouse of a given commodity in my country, I do not know why it is not accepted.
How can you settle this?
Account suspended-PoA
Hello,
My account has been blocked due to the sale of counterfeits. I wrote PoA, unfortunately without effect. I received the answer "
"We can not accept this invoice because we are not able to verify the provider, but your plan does not sufficiently address the performance issues that recently afflicted your account. The following issues should be addressed:
- The issue that caused the complaint
- Add more information about the steps you have taken to prevent similar complaints.
- Focus on the types of complaints and how to prevent them. Do not focus on specific orders or ASIN.
- Show that you took responsibility for complaints. Based on our investigation, these complaints were not caused by problems you are not influenced by or anti-competitive behavior.
When we receive your plan, we’ll review it and decide if you can sell it again on Amazon. "
The invoice comes from the largest warehouse of a given commodity in my country, I do not know why it is not accepted.
How can you settle this?
0 replies
Seller_0pkMTMROIPEmY
We will need to see the full suspension noticed and subsequent appeal to provide more definitive assistance.
This notice is stating Amazon are not accepting the invoices provided to prove authenticity, this being the primary issue to resolve before submitting a reinstatement appeal.
Seller_YZKGj7sYz9BEz
"
Good day,
You did not provide us with an adequate plan for the complaints we received regarding your items. Therefore, you can not continue to sell on Amazon.com. Your offers have been removed from our website and any credit balance on your account will be retained. If Amazon’s European shipping centers have “Amazon shipping” inventories of the items that have been claimed for authenticity, they will not be eligible for remission at this time.
Unless you file an appeal against this decision within 90 days, the balance will be retained.
If you wish to oppose this decision, click on the “Request” button next to this message. It’s on the Notifications page in the Customer Satisfaction section of Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html).
The sale of counterfeit products on Amazon is strictly prohibited. If you can not provide valid invoices or proof of purchase for the items listed below, you will be credited a credit balance equal to the amount you have earned through the sale of these items in the last 180 days. If this amount exceeds the balance available in your account, it will be fully retained. If you have one of Amazon’s Amazon Stocked Inventory items listed below, it will be destroyed at your expense.
For more information about this policy, see the help pages in Seller Central (https://sellercentral-europe.amazon.com/gp/help/201165970).
You can see your balance and billing information in the Payments section of Seller Central. If you have any questions, write to payments-nachforschungen@amazon.de. "
Seller_YZKGj7sYz9BEz
Thank you for your response. I have a written plan, I need help in order to settle the matter.
Seller_YZKGj7sYz9BEz
Thanks to your help, especially PCBuyIT help, I sent PoA 6 days ago and silence. Does it always look like this? I do not know how to receive it?
I received 4 days ago @ that my account is still being checked.
What’s next?
Seller_YZKGj7sYz9BEz
Silence has been going on for another week for the next week. Would you like to contact Amazon again? Is this a normal procedure that checking an account takes so long.
Seller_YZKGj7sYz9BEz
The product was 100% original, the company delivering us sent the quality certificates, which was also sent to Amazon - rejected. I do not download goods from China,I buy it in my country from the largest distributor in Central and Eastern Europe.
One person in the forum told me that since Amazon rejected several invoices several times, it is better to admit to “untruths”. That is why such an entry in POA.
I hope you understand now.
greetings
