Customer has sent me the wrong item But Amazon has already applied the refund. Please advise
Hi,
I was expecting a parcel from a customer. Amazon already applied the refund. Today We received the parcel and it has got a different item inside which is not ours.
How do we resolve this as Amazon has already applied the customer the refund? Please advise.
Regards,
Customer has sent me the wrong item But Amazon has already applied the refund. Please advise
Hi,
I was expecting a parcel from a customer. Amazon already applied the refund. Today We received the parcel and it has got a different item inside which is not ours.
How do we resolve this as Amazon has already applied the customer the refund? Please advise.
Regards,
0 replies
Seller_SITNVuZK87zGK
You need to go through a safe t claim.
Seller_Zm6mSLypM9kp8
File a SAFE-T Claim here: https://sellercentral.amazon.co.uk/safet-claims/ref=xx_safet_dnav_xx
Provide the details and photo of the item received, its box with postage label on it and also the item originally sent.
Maja_Amazon
Good morning!
Thanks for reaching out on Seller Forums.
If that is your fist Safe-T Claim let me link here the Help Page which covers what is Safe-T Claim, reimbursement values and restrictions, how to file a claim etc.
Hope it helps!
Best,
Maja
