Settlement Report Discrepancy – Product Charges Far Lower Than Actual Sales
Hi all,
I’m posting here after getting stuck in an unresolved loop with both regular support and the executive escalation team.
Issue Summary:
My Product Charges in settlement reports are drastically lower than my actual shipped order volume and sales figures.
For the period 27 May – 10 June, I had 483 shipped orders and over £14,000 in sales (per Business Reports), but Product Charges in the settlement report only show £8,428.88.
For 10 June – 15 June, there were 144 shipped orders and over £6,100 in sales, but only £2,522.22 reported as Product Charges.
Account Reserve is £0, so there’s no holding explanation.
I’ve already:
Raised this under Case ID: 11202651142
Sent a detailed PDF with transaction report analysis to the executive team
Been asked to provide “missing order IDs” even though there are no missing orders — just settlement data not matching sales.
Has anyone experienced similar discrepancies?
I’d really appreciate if any Amazon staff or fellow sellers could advise whether this is:
A known issue?
Something that requires internal reconciliation from the Payments or Technical teams?
Thanks in advance,
Bhasker Dhir
Bubcommercial Ltd
Settlement Report Discrepancy – Product Charges Far Lower Than Actual Sales
Hi all,
I’m posting here after getting stuck in an unresolved loop with both regular support and the executive escalation team.
Issue Summary:
My Product Charges in settlement reports are drastically lower than my actual shipped order volume and sales figures.
For the period 27 May – 10 June, I had 483 shipped orders and over £14,000 in sales (per Business Reports), but Product Charges in the settlement report only show £8,428.88.
For 10 June – 15 June, there were 144 shipped orders and over £6,100 in sales, but only £2,522.22 reported as Product Charges.
Account Reserve is £0, so there’s no holding explanation.
I’ve already:
Raised this under Case ID: 11202651142
Sent a detailed PDF with transaction report analysis to the executive team
Been asked to provide “missing order IDs” even though there are no missing orders — just settlement data not matching sales.
Has anyone experienced similar discrepancies?
I’d really appreciate if any Amazon staff or fellow sellers could advise whether this is:
A known issue?
Something that requires internal reconciliation from the Payments or Technical teams?
Thanks in advance,
Bhasker Dhir
Bubcommercial Ltd
Seller_d8YGbIjNqwFxn
Are you payments being deferred?
Some sellers on DD+7 are now having payments deferred which delays the releasing of payments. For me payments are not being released for around 12 days after despatch, it does though depend on your despatching methods and delivery times.
This deferred payment functionality started happening to me on the 4th June, looking at the dates you have issues this is roughly the same time.
This causes issues with settlement reports and some of the big accounting packages can't cater for it correctly as the data from Amazon is incomplete or late.
0 replies
Seller_d8YGbIjNqwFxn
Are you payments being deferred?
Some sellers on DD+7 are now having payments deferred which delays the releasing of payments. For me payments are not being released for around 12 days after despatch, it does though depend on your despatching methods and delivery times.
This deferred payment functionality started happening to me on the 4th June, looking at the dates you have issues this is roughly the same time.
This causes issues with settlement reports and some of the big accounting packages can't cater for it correctly as the data from Amazon is incomplete or late.
