Need Help: Product Authenticity Complaint Despite Buying from Official Wholesaler
Hello fellow sellers,
I’m facing an issue regarding product authenticity compliance on my Amazon account and I’m hoping to get some advice or hear from others who may have gone through the same.
I listed a product — and shortly after few months, I received a product authenticity policy violation from Amazon.
The product was purchased from a reputable and well-known official wholesaler based in Europe. I have submitted the commercial invoice (including all required details), but Amazon still marked it as inauthentic and rejected the appeal.
Has anyone else faced a similar situation where an invoice from a legitimate source was not accepted? Do you recommend submitting a new appeal with more explanation, or waiting for Amazon to request additional documents?
Any advice or shared experience would really help. Thank you all!
Need Help: Product Authenticity Complaint Despite Buying from Official Wholesaler
Hello fellow sellers,
I’m facing an issue regarding product authenticity compliance on my Amazon account and I’m hoping to get some advice or hear from others who may have gone through the same.
I listed a product — and shortly after few months, I received a product authenticity policy violation from Amazon.
The product was purchased from a reputable and well-known official wholesaler based in Europe. I have submitted the commercial invoice (including all required details), but Amazon still marked it as inauthentic and rejected the appeal.
Has anyone else faced a similar situation where an invoice from a legitimate source was not accepted? Do you recommend submitting a new appeal with more explanation, or waiting for Amazon to request additional documents?
Any advice or shared experience would really help. Thank you all!
0 replies
Seller_KlbXZHzQGSDZv
OK so for people to be able to assist in this and many will you need to give a bit more information
1. Start with the ASIN of the product
2 How did you list it ie used the upc code or searched for it
3 Genuine European Wholesaler Which one (no ones gonna want to steal them if they dont pass muster.) give a link without the www and someone on here will take a nose atthem to see any obvious issues. Amazon has its own criteria for what they describe as a wholesaler.
List these up and someone will be more inclined to help
Seller_MT8rt0A2OpbCx
One possible problem with a European wholesaler is that standards can vary, e.g. electrical items must have a U.K. plug fitted. Items made for a specific country, but sold elsewhere may be seen as grey imports by Amazon.
