For products purchased before 365 days, an invoice received within 365 days is required. My account has not been activated despite my detailed explanation. What should I do?
Hello friends
More than 365 days ago, I am having problems with my Amazon account due to a product I purchased and sent to FBA. My account is being reviewed and an invoice for the last 365 days is requested. I purchased the product for which Amazon is asking for an invoice 42 times in 2022 and a total of 5 times in 2024. Until this date, I have not yet run out of stock, this product is a large-sized product. It is not a product that I buy continuously as I can only put a maximum of 4-5 pieces in the parcels I send. My total amount of purchases is 47 units and the total number of products I have sold is much less. Since I did not buy new products, I do not have an invoice that meets Amazon's invoice criterion of invoice received within 365 days. Although I made a detailed explanation, my invoice was not accepted, and my video or voice call request was not returned.
If there is someone who has encountered a similar situation and solved it, I would be grateful if they could give their opinions and what I should do.
Thank you.
For products purchased before 365 days, an invoice received within 365 days is required. My account has not been activated despite my detailed explanation. What should I do?
Hello friends
More than 365 days ago, I am having problems with my Amazon account due to a product I purchased and sent to FBA. My account is being reviewed and an invoice for the last 365 days is requested. I purchased the product for which Amazon is asking for an invoice 42 times in 2022 and a total of 5 times in 2024. Until this date, I have not yet run out of stock, this product is a large-sized product. It is not a product that I buy continuously as I can only put a maximum of 4-5 pieces in the parcels I send. My total amount of purchases is 47 units and the total number of products I have sold is much less. Since I did not buy new products, I do not have an invoice that meets Amazon's invoice criterion of invoice received within 365 days. Although I made a detailed explanation, my invoice was not accepted, and my video or voice call request was not returned.
If there is someone who has encountered a similar situation and solved it, I would be grateful if they could give their opinions and what I should do.
Thank you.
0 replies
Atlas_Amazon
Hello @Seller_RqpgXSN7xBoLq
Thank you for the information provided regarding the situation you have been attempting to resolve. I understand that you have been attempting to provide the documentation you have for this concern, but our team is rejecting it due to the documentation being older than 365 days from when the violation was received. This will be considered a valid reason for a rejection as our team does require the documentation to be dated within this time period.
Without documents that meet all of the requirements set forth, we cannot guarantee that you will see a favorable outcome on this review. We do encourage you to continue to provide any information or details you have relating to this situation to this thread for support.
Best,
Atlas
