Invalid Charge Method - No support option from Amazon
Hello,
A month ago we updated our card details for all 5 countries we registered for. We verified the card with each of the 5 marketplaces, and our bank, one by one. It told us to wait 48 hours. It's been about a month and we are still waiting. We were given the same error today, and we replaced the card details again.
Our charge method is showing as active, but we cannot reactive our account, because it keeps taking us to the same page saying Invalid Charge Method. We are going in circles over and over again with no explanation as to why any of this is happening, especially when we have verified our details with our bank and with each of the marketplaces.
When we try to open a support case, it takes us back to the page where it says invalid charge method, so we cannot even submit a support case.
There is no telephone number for us to call either.
How does a trillion dollar company fail to provide support to businesses trying to sell on its platform, and we're left with no choice but to make this matter public on Amazon's forums....
Invalid Charge Method - No support option from Amazon
Hello,
A month ago we updated our card details for all 5 countries we registered for. We verified the card with each of the 5 marketplaces, and our bank, one by one. It told us to wait 48 hours. It's been about a month and we are still waiting. We were given the same error today, and we replaced the card details again.
Our charge method is showing as active, but we cannot reactive our account, because it keeps taking us to the same page saying Invalid Charge Method. We are going in circles over and over again with no explanation as to why any of this is happening, especially when we have verified our details with our bank and with each of the marketplaces.
When we try to open a support case, it takes us back to the page where it says invalid charge method, so we cannot even submit a support case.
There is no telephone number for us to call either.
How does a trillion dollar company fail to provide support to businesses trying to sell on its platform, and we're left with no choice but to make this matter public on Amazon's forums....
0 replies
Seller_zKEt2RiaID5EU
We've had the exact same situation - we just kept changing the cards until it accepted one that they actually approved.
Seller_1Rt1RXbw7WSOe
check if your card is a pre-paid card. that can sometimes be an issue
Seller_SgzJXCuKz1NuQ
Hello,
Just so you are all aware, we have resolved this now.
The issue was the registered address and operation address was different than what was registered on companies house and bank account.
We updated the registered address, then reassigned the payment details to each of the countries/marketplaces.
Hope this helps.
Thank you
