''Your bank account is not eligible for receiving disbursement due to pending Know Your Customer (KYC) action according to your payment service provider. Please work with your PSP to complete the required action and receive disbursement to the bank a
I see that there are many people with this same problem and no solution has been found. I have spoken with Payoneer and everything is fine with the account and with the maximum KYC level. I have tried to solve it everywhere both through Payoneer and Amazon but it has not been possible. Has anyone had the same problem and been able to solve it?
''Your bank account is not eligible for receiving disbursement due to pending Know Your Customer (KYC) action according to your payment service provider. Please work with your PSP to complete the required action and receive disbursement to the bank a
I see that there are many people with this same problem and no solution has been found. I have spoken with Payoneer and everything is fine with the account and with the maximum KYC level. I have tried to solve it everywhere both through Payoneer and Amazon but it has not been possible. Has anyone had the same problem and been able to solve it?
0 replies
Micah_Amazon
Hello @Seller_PSM7DoMLDwxOR,
Thank you for your post. I am here to help assist.
In this situation, I recommend that you reach out to the PSP for further guidance and troubleshooting. Amazon cannot verify the bank account until we get the proper documentation from the PSP.
Please see below for 2 FAQs from this resource covering more information on this.
I've provided all the KYC information required by my PSP and my PSP has confirmed that no further steps are required. When will this be reflect on Amazon?
It can take up to 24 hours for your participating PSP’s KYC review result to be published on Amazon. If you believe the status shown on the Deposit methods page is not accurate after 24 hours, contact your PSP’s customer support or account manager to ensure the result has been published to Amazon. If your PSP confirmed that they have already published the KYC review result to Amazon, you can contact our Selling Partner Support team.
What if my participating PSP never completes the KYC review?
If your PSP does not complete the required KYC review within 45 days after you received the first email notification from Amazon, you'll no longer be able to receive disbursement to that bank account until the KYC review is completed.
Note: Your PSP may require additional information or documents from you in order to complete this required step.
Please let me know if you need any additional assistance.
Cheers,
Micah
