Account deactivated - amazon thinks I own another shop
My account has been deactivated as amazon thinks my daughter's account and mine are owned by the same person (me) and want me to prove that I have bought my daughter's account. I have explained to them again and again that those 2 accounts are not connected but they still ask me for the same info. I don't know what else to do....
Account deactivated - amazon thinks I own another shop
My account has been deactivated as amazon thinks my daughter's account and mine are owned by the same person (me) and want me to prove that I have bought my daughter's account. I have explained to them again and again that those 2 accounts are not connected but they still ask me for the same info. I don't know what else to do....
0 replies
Seller_k2X0L9mVRT0pW
They will have found a link - do you both live at the same address? do you sell in different catagories? Have you used your card on her account at any time? Is her account deactivated?
Seller_yk3kzHpjMMa4B
Hi @Seller_QoIkh2IXRJR0f,
I am Mary from Amazon, here to assist you.
With all the above information that you have posted I understand that you need help in getting your account reactivated. It seems like your account has been deactivated as the team has identified that it is linked to another account. There can be multiple reasons for your account being linked to another account.
In this case I would recommend you to first try to have a deep dive research from your end to identify how your account might have got linked.
Firstly, please identify the relation between your account and primary account by following the below mentioned steps:
• Verify with your staff, colleagues, friends, relatives and vendors.
• If you have used any third-party services to manage your account, confirm with them if the related account belongs to them or if they have anytime managed it.
• If you have used any open Wi-Fi to operate your amazon account.
After identifying the relation between both the accounts, follow below mentioned steps:
• If the relation is through staff or colleagues, provide any proof of documents like appointment letter or termination letter or relieving letter.
• If the relation is through family members or friends, explain the situation clearly on appeal with supporting documents.
• If the relation is through a third-party service, explain in appeal and submit supporting documents like contract document, contract termination document, invoices of transactions between you and the third-party.
If you believe that your account has been deactivated in error and you are not related to the other account.
You need to provide a signed affidavit explaining who owns the other account and their relationship to you. You should specify what roles/access do they have or have had in the past to you Amazon account if any. The affidavit should either be notarized, or signed in the presence of a lawyer, commissioner for oaths, justice of the peace or other legal professional registered on an applicable register of legal professionals that can be accessed online.
You can also view our policy page to understand how you can address these violations
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary.
