My Amazon Seller Account Was Deactivated Due to a "Related Account" I Don’t Have – No Useful Response from Amazon
Hey everyone,
I’m reaching out because my Amazon Seller account was recently deactivated, and I feel completely stuck. Amazon claims that they detected another seller account related to mine, but I have no record of ever opening or managing any other account.
I followed their appeal process, providing all the necessary details and explaining that I have no knowledge of any secondary account. However, every time I submit my appeal, I receive the same generic email response, which doesn’t provide any useful information or clarification. No matter how I try to explain my situation, they don’t seem to actually review my case—it just feels like an automated rejection.
I’m at a loss here. Has anyone experienced something similar? How did you manage to resolve it? Is there any way to get Amazon to actually look into the situation instead of just sending canned responses?
Any advice or shared experiences would be greatly appreciated!
Thanks
My Amazon Seller Account Was Deactivated Due to a "Related Account" I Don’t Have – No Useful Response from Amazon
Hey everyone,
I’m reaching out because my Amazon Seller account was recently deactivated, and I feel completely stuck. Amazon claims that they detected another seller account related to mine, but I have no record of ever opening or managing any other account.
I followed their appeal process, providing all the necessary details and explaining that I have no knowledge of any secondary account. However, every time I submit my appeal, I receive the same generic email response, which doesn’t provide any useful information or clarification. No matter how I try to explain my situation, they don’t seem to actually review my case—it just feels like an automated rejection.
I’m at a loss here. Has anyone experienced something similar? How did you manage to resolve it? Is there any way to get Amazon to actually look into the situation instead of just sending canned responses?
Any advice or shared experiences would be greatly appreciated!
Thanks
0 replies
Atlas_Amazon
Hello @Seller_D3PqWQCRrZb8T
Thank you for the information provided regarding the recent impact to your account. I understand that our team has found an association to another store that has been deactivated. I know this can be difficult to navigate and want to provide insight into how you will want to proceed in this situation. Due to the set up of our multiple accounts policy, if you have a store that has been impacted, it will cause a disruption to any other account that you are involved in.
Since you mention being unaware of any secondary account, I will have you start with the notification that you should have received when the account was impacted. It should have listed the name of the associated store, did you recognize the name at all? This situation will require reviewing your account and any potential connections that may exist between you and the store listed in the notification. The path to addressing the concern will depend on how you and the other store are connected.
If you find that it was due to a previous partnership, you will need to provide a detailed explanation of how you and the other store are associated. It should include a timeline of when the partnership began and ended, and include details surrounding what services were provided to you. There should be documentation provided such as a contract agreement or termination, payment details, and any other information you might have that shows the connection to the other store. Our team will review and determine if the information is sufficient enough to remove the restrictions.
If you find that you are actively associated to the other store, then the resolution will require the other store resolving the issues that have impacted it. Once you can confirm that the other store is no longer deactivated, you may proceed with submitting an appeal. A review will be done to verify that the other account concerns have been resolved prior to you seeing the resolution on your own account.
I encourage you to review and refer back to this thread with the information you have been able to identify so that I may continue to offer support to you.
Best,
Atlas
