Unjust Suspension of My Account and Amazon's Unfair Conduct
Subject:
I am writing to express my profound dismay and outright indignation regarding the unjust suspension of my Amazon account and the unfair treatment I have received as a seller on your platform.
Let me be unequivocally clear: the suspension of my account is not only unwarranted but also an affront to the principles of fairness and justice. I have meticulously adhered to all of Amazon's policies and procedures, yet I find myself unjustly penalized without any justifiable cause.
The products in question, sourced directly from the distributor, KeHE Distributors, were procured in good faith with the assurance that they were legitimate and eligible for sale on Amazon's platform. I have diligently followed all necessary protocols, including obtaining necessary approvals and providing relevant documentation, to ensure compliance with Amazon's guidelines.
Furthermore, I have engaged in extensive communication with both the brand, CELTIC, and KeHE Distributors, to ascertain the authenticity and legality of the products in question. I have provided evidence of these communications, including invoices with respective invoice numbers and dates, to demonstrate my commitment to transparency and adherence to Amazon's policies:
Invoice Number: 1660272, Date: 10/02/23
Invoice Number: 0686518, Date: 02/09/24
Invoice Number: 4012247, Date: 03/06/24
Invoice Number: 2607155, Date: 11/14/23
It is abundantly clear that I have acted in good faith and with due diligence. Any alleged infringement of intellectual property rights is entirely unfounded and baseless. Moreover, it is evident that I have been ensnared in a trap orchestrated by KeHE Distributors and the CELTIC brand, who have failed to honor their commitments and obligations to me as a legitimate reseller.
I demand immediate reinstatement of my Amazon account and an impartial investigation into this matter. Furthermore, I expect Amazon to take appropriate action against KeHE Distributors and the CELTIC brand for their deceitful practices and attempts to sabotage my business.
Despite my concerted efforts to ensure compliance and integrity in my business practices, I have been misled and deceived by both the distributor and the brand. The brand, while acknowledging the authenticity of the products, has arbitrarily restricted third-party sales, while the distributor assured me of Amazon's approval for resale.
Moreover, on April 3, 2024, I requested documentation from the distributor affirming their distribution rights for these products, which they failed to provide. I have attached screenshots of all relevant conversations and documentation for your perusal.
It is evident that I have fallen victim to a deliberate trap, orchestrated by parties who have failed to honor their commitments and have maliciously sabotaged my legitimate business endeavors.
I categorically declare that I will refrain from further sales of these products and will retract any inventory previously sent to Amazon's fulfillment centers.
Amazon's arbitrary and unjust treatment of sellers is not only reprehensible but also detrimental to the integrity of your platform. I demand an immediate review of my account suspension, as well as swift and appropriate action against the culpable parties involved in this egregious misconduct.
Failure to address this matter promptly and satisfactorily will compel me to explore all available legal avenues to seek redress and hold Amazon accountable for its unjust actions.
I expect nothing less than a thorough and transparent investigation into this matter, and I trust that you will rectify this injustice without delay.
Yours sincerely,
[Moderator Edit: removed personal information]
Unjust Suspension of My Account and Amazon's Unfair Conduct
Subject:
I am writing to express my profound dismay and outright indignation regarding the unjust suspension of my Amazon account and the unfair treatment I have received as a seller on your platform.
Let me be unequivocally clear: the suspension of my account is not only unwarranted but also an affront to the principles of fairness and justice. I have meticulously adhered to all of Amazon's policies and procedures, yet I find myself unjustly penalized without any justifiable cause.
The products in question, sourced directly from the distributor, KeHE Distributors, were procured in good faith with the assurance that they were legitimate and eligible for sale on Amazon's platform. I have diligently followed all necessary protocols, including obtaining necessary approvals and providing relevant documentation, to ensure compliance with Amazon's guidelines.
Furthermore, I have engaged in extensive communication with both the brand, CELTIC, and KeHE Distributors, to ascertain the authenticity and legality of the products in question. I have provided evidence of these communications, including invoices with respective invoice numbers and dates, to demonstrate my commitment to transparency and adherence to Amazon's policies:
Invoice Number: 1660272, Date: 10/02/23
Invoice Number: 0686518, Date: 02/09/24
Invoice Number: 4012247, Date: 03/06/24
Invoice Number: 2607155, Date: 11/14/23
It is abundantly clear that I have acted in good faith and with due diligence. Any alleged infringement of intellectual property rights is entirely unfounded and baseless. Moreover, it is evident that I have been ensnared in a trap orchestrated by KeHE Distributors and the CELTIC brand, who have failed to honor their commitments and obligations to me as a legitimate reseller.
I demand immediate reinstatement of my Amazon account and an impartial investigation into this matter. Furthermore, I expect Amazon to take appropriate action against KeHE Distributors and the CELTIC brand for their deceitful practices and attempts to sabotage my business.
Despite my concerted efforts to ensure compliance and integrity in my business practices, I have been misled and deceived by both the distributor and the brand. The brand, while acknowledging the authenticity of the products, has arbitrarily restricted third-party sales, while the distributor assured me of Amazon's approval for resale.
Moreover, on April 3, 2024, I requested documentation from the distributor affirming their distribution rights for these products, which they failed to provide. I have attached screenshots of all relevant conversations and documentation for your perusal.
It is evident that I have fallen victim to a deliberate trap, orchestrated by parties who have failed to honor their commitments and have maliciously sabotaged my legitimate business endeavors.
I categorically declare that I will refrain from further sales of these products and will retract any inventory previously sent to Amazon's fulfillment centers.
Amazon's arbitrary and unjust treatment of sellers is not only reprehensible but also detrimental to the integrity of your platform. I demand an immediate review of my account suspension, as well as swift and appropriate action against the culpable parties involved in this egregious misconduct.
Failure to address this matter promptly and satisfactorily will compel me to explore all available legal avenues to seek redress and hold Amazon accountable for its unjust actions.
I expect nothing less than a thorough and transparent investigation into this matter, and I trust that you will rectify this injustice without delay.
Yours sincerely,
[Moderator Edit: removed personal information]
0 replies
Seller_OvL8C4BJWiuS9
Amazon will not reactivate your account. It is an assumption that you have all the necessary permissions from any brand (not distributor) that you plan to resell.
If you feel that unjust, you can reach out for legal counsel.
Seller_nRFmxiQg4EGrw
Well, this part should be simple to fix. Just show your Letter of Authorization from these parties giving you permission to sell their products on Amazon.
Amazon is not going to take action for you; if you want to take action, it is up to you to go after the companies who gave you a written contract allowing you to sell their products on Amazon but are now backing out of that written contract. A lawyer would be a good first step; show them your written Letter of Authorization to sell those brands on Amazon, and they should be able to help you take the next steps.
But keep in mind, "in good faith" doesn't absolve you of any wrongdoing. It's YOUR job to make sure that everything is done correctly, not Amazon's, and not anyone else's.
Atlas_Amazon
Hello @Seller_vWdESM2aqdg6F
Thank you for the information provided regarding your current situation. I understand our team has concerns regarding the authorization with one of your listings. To clarify on your operations, you were sourcing from the distributor KeHE to acquire products for the brand CELTIC?
You mention providing invoices from KeHE, but if our team is looking to verify authorization, they will require a letter of authorization directly from CELTIC that states you can sell the product on the platform.
Did you verify with the brand that you could sell the products on the platform prior to listing? What kind of documentation do you have for the authorization of the products? If you do not have any documentation that can fulfill this requirement, we cannot guarantee a resolution of the concern.
What type of messaging have you received up to this point? Has our team requested any other documents or details from you on this situation? Please continue to utilize this thread with any questions or updates that you have on this situation.
Best,
Atlas
Stevie_Amazon
Hi there @Seller_vWdESM2aqdg6F,
I hope this finds you well! Thank you for your response.
As stated in Amazon's product authenticity and intellectual property policies, all sellers agree to follow local, state, and federal laws in addition to Amazon policies. The authenticity of items will fall under this agreement.
" KeHE, as an authorized distributor appointed by the CELTIC brand, assured me of the suitability of these products for sale on the Amazon platform. "
Distributors are NOT able to authorize anyone to sell a BRAND. They only sell.
As @Seller_kIukTwdhvntAp has pointed out, you will need the authorization of the brand, not the distributor. While KeHE could be authorized to sell the products, this does not mean that authorization trickles down. It is important to engage with a brand directly and obtain authorization, as @Atlas_Amazon has previously mentioned.
In order to provide the best support possible, it would be helpful if we could see the notification you received when the account was deactivated. Feel free to provide the notification in its entirety, after redacting your personal information.
I look forward to your reply,
Stevie
Seller_psWuK9nb1xzEI
[Moderator Edit: removed off-topic commentary]
