Policy violation / Amazon selling the same item
Hello, I have had my account deactivated for a product violation of which Amazon are selling the exact same product. Numerous plans of action have failed.
Would I be better emailing “seller performance” with the link to the product they are still selling.
Any advise will be greatly appreciated.
Steve
Policy violation / Amazon selling the same item
Hello, I have had my account deactivated for a product violation of which Amazon are selling the exact same product. Numerous plans of action have failed.
Would I be better emailing “seller performance” with the link to the product they are still selling.
Any advise will be greatly appreciated.
Steve
0 replies
Seller_BS5lg2keRs2QO
You’ll need to give more info for help.
Seller_ixr81zaICwyLl
This is the notification from Amazon, the real issue is its not a household fridge/freezer (white goods) it is a portable freezer. Amazon are selling the exact same model:
Amazon notification:
ear Stephen Roberts,
We received your submission, but do not have enough information to reactivate your account at this time. A review of your account indicates that you have listed The sale of household refrigerators and freezers containing fluorinated HFC greenhouse gases with a global warming potential equal to or higher than 150 is not allowed on Amazon.co.uk.
You may not list or sell this product type on Amazon.co.uk. To learn more about this policy, visit the following page: https://sellercentral.amazon.co.uk/gp/help/201743940
– Send us a more detailed plan that provides:
— Greater detail on the root cause(s) of your restricted product violations.
— Greater detail on the actions you have taken to resolve your restricted product violations.
— Greater detail on the steps you have taken to ensure that no restricted products are listed on your account in the future.
How do I send the required information?
To submit your plan of action, please reply to this message. You may also visit the Performance Notifications page under the Performance section of your account, find this message, and click the Appeal button.
What happens if I do not provide an acceptable plan of action?
If we do not receive an acceptable plan of action within 30 days of the original notification, your account may be permanently deactivated. We may cancel your listings and hold any funds in your account for up to 90 days.
We’re here to help:
If you have questions about this policy or information requested above, please review:
https://sellercentral.amazon.co.uk/gp/help/201743940.
For information on creating your plan of action, visit the following page: https://sellercentral-europe.amazon.com/gp/help/200370560.
You can view your account performance at https://sellercentral-europe.amazon.com/performance/dashboard?reftag=ah_em_rp or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download iOS App at https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8
– Download Android App at https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
Sincerely,
Seller Performance Team
Seller_Gyxl3CWGjSd3N
Had more than a few of these in health & Beauty.
Apparently the exact same product sourced from the exact same supplier in the UK yet ours contains shark cartilage whilst Amazons doesn’t.
Fancy that!
Seller_BS5lg2keRs2QO
Having had a look I don’t think there’s much you can do other than admit fault and move on. Saying that other people have broken rules too won’t get an appeal granted.
Seller_9JevIYqFVdd9N
Hi @MGD_Online,
There are certain policies that Amazon expects its sellers to follow while operating on the platform, Restricted Products Policy is one among the many policies.
To better understand this policy we would recommend that you visit our help pages in Seller central and browse through the restricted product policy page.
This page contains the definition along with category wise examples that are considered to be restricted items on the platform.
As items are categorized into restricted category based on the marketplace and Amazon’s individual policy governing that marketplace, it is advisable to also check external sites to better understand what products are not allowed in the marketplace you are operating.
Therefore, while creating listings for it is important we read the policies exclusively and also check government portal to identify if the listings we wish to offer is included or not in the restricted product list of that marketplace.
As you have been found to be listing an item that is prohibited in the UK marketplace, we would suggest to prepare a plan of action:
Root Cause:
• Acknowledging the issue on the account.
• Are you able to understand why your listings are violating our policies?
• Are you able to understand how your business practices directly affect the risk of deactivation of your account?
Corrective Measures:
• What actions have you taken in place regarding the current problem or is the problem still on going?
• Have you closed or deleted all listings that were identified?
• Did you go through all similar listings in your inventories as well?
Preventive Steps:
• Have you put a plan in place to prevent the same issue going forward?
Here for the preventive steps I would recommend that you should seek to find in-depth understanding of how you will stay alert to laws and regulations of your listings.
For the last part, referring to government sites for more insights and providing links of the same in your plan of action, would give it a boost. After preparation of plan of action submit the same by replying to the notification received.
The forums community often helps provide feedback on appeals. If you would like additional guidance, you can similarly share your appeal here.
Best,
Noah
Seller_yGM8mk1SC9PQn
I am not surprised, i think Amazon are crooks, they have everything in there favour good luck, i had the same issue and i am fighting to get my monies owed after 3 months still fighting
Seller_DQUCTWPjSm8fp
Quit and use Ebay. It is an easier life. 
Seller_yAo12UfAg6lho
I had the same thing. Account was suspended for 2 months and just released. Amazon were also selling the same products. Just a joke.
