Every single A-Z means spending time to appeal to have my ODR penalty removed. Can I invoice Amazon for all this wasted time? I don't understand what's so difficult about doing it properly straightaway.
According to Royal Mail, the item in question was delivered on 21st December. It is my understanding that Amazon typically prioritises customer satisfaction, but I fail to see why my ODR has been affected in this case as Buy Shipping was used.
You have stated that you could not confirm dispatch. However, I used Buy Shipping, and the tracking number— which I have previously sent to the customer— clearly shows that the item was delivered. For your reference, the tracking details can be verified here:
Any investigation would have reviewed this tracking information, given that Buy Shipping was used and Royal Mail confirms delivery, there is no reasonable doubt that the item was sent.
Furthermore, according to Amazon's policies, the ODR should not be impacted in such circumstances, as Buy Shipping was used. As such, I kindly request that the penalty to my ODR be revoked, as it unfairly penalizes responsible sellers who have followed the correct procedures.
A-to-z Guarantee claims : If you purchase Amazon’s Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss
Thank you for your attention to this matter. I trust that you will review the situation accordingly and resolve this promptly."
In the New Year there are many things that I would like Amazon to do but above all I would like some way to communicate with Amazon. Sellers Support is beyond useless, the catalogue is a mess and the procedures to get listings corrected is more miss than hit, A-Z and Safe-T are also a disgrace and apart from some forum mods (again very hit and miss and very inconsistent, probably not their fault) there is no channel of communication or complaint procedure. There is only a very repetitive survey but I have never seen any results or anything being actioned. We are not playing a game, for many of us sellers this is our livelihood and I think we deserve more than what we are getting now.
