UK Amazon Seller Account Deactivated although I have provided all the proofs
Hello,
My UK Seller account has been deactivated for the past 4 months after failed "address verification", although I have provided all the proofs of address and ownership that the company belongs to me. I have been operating this account since 2017 and now the amazon seller verification team think that I am not the same person, who was operating since the company inception.
Can anyone help me sort out this issue please.
Kind Regards
UK Amazon Seller Account Deactivated although I have provided all the proofs
Hello,
My UK Seller account has been deactivated for the past 4 months after failed "address verification", although I have provided all the proofs of address and ownership that the company belongs to me. I have been operating this account since 2017 and now the amazon seller verification team think that I am not the same person, who was operating since the company inception.
Can anyone help me sort out this issue please.
Kind Regards
0 replies
Seller_SmwMQS8h7404h
Hi I’m having the same problem, have you been able to fix
Ash_AMZ
Hello @Seller_XL0nvwWkIF2su,
Ash here to assist. It has been understood that you need help with your account reactivation.
I have reviewed your account and can see that your account has been deactivated because your account failed our verification process.
The verification of your identity is required by law for the use of a payment account.
There are several reasons why team may have declined to accept the documents. It may be because team were unable to verify your identity as required by applicable legislation.
Providing incomplete or inaccurate information is a common reason why documents are not accepted by the team.
Identity verification decisions are final and unfortunately, your account will remain closed.
Please click here to learn more on the KYC verifications.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
