How do I edit my signature confirmation email?
I am being sent screenshots of the confirmation email that customers receive from us. It lists an email that is related to our website support, instead of directing them to Amazon for assistance. This is problematic, as we are only able to help Amazon customers within Amazon, and this is creating confusion for our customers.
I am unable to locate the space to view and edit our automated confirmation email. Can I get some help with this?
3 replies
Seller_AXC06kcsKI1qG
Important: In general, you can contact buyers only to complete orders or to respond to customer service questions. You cannot contact buyers for marketing or promotional purposes (including via email, physical mail, telephone, or otherwise).
https://sellercentral.amazon.com/help/hub/reference/G1701
Why not just add a sheet with support instructions inside the box instead of emailing?
Seller_Hi7wbO2Kbo6bl
That is not an allowed reason for contact.
It sounds as if you are doing this for every order?
That can lead to suspension (can and has)
SEAmod
Hello @Seller_asSxUUTDABEhA,
I want to confirm that the terms of service you have with us, Amazon, prohibits contact with buyers for anything but issues related to an order. Thank you for providing great customer service. And, thank you for selling on Amazon.
Susan
