Need Help with Wrong Measurements and Capacity Overcharge
I have a capacity overage of 152 cubic feet and an overcharge for $1500. But the products are tiny baby clothes that aren't more than 1cm in height folded neatly in poly bags. Amazon measured these clothes when they arrived at FBA (verified by the seller support people) and they were smaller than the remeasurement. I had these remeasured because I was incurring an overcharge for capacity overage for 37 cubic feet over capacity and since the clothes were showing as measuring larger than they really are, like someone bunched up the clothes in the middle of the bag and then measured the bag and the hump of no longer folded clothes in the center, when I asked them to remeasure they somehow grew even larger.
When Amazon "remeasured" them somehow they grew to 5cm high in thickness and now I am taking up 2.5 times the "space" I am supposed to at 152 cubic ft over, because each baby shirt is now the size of a 2 x 12 x 9 inch box. Which is outrageous and causing an outrageous fee - that is not only Unfair and Unethical, but the size they remeasured is flat out Untrue.
If I were to have these removed and sent back to me, it would cost even more than the overage fee, like nearly $3000! I spent my savings to start this clothing business and I don't have very much inventory as it is, I am trying to request a capacity increase to 260 cubic feet (which was originally 300 cubic ft and was dropped to 100) and have the clothing remeasured again, and they have denied me on the capacity request and haven't answered the re-remeasurement request. I tried to appeal, I am getting no where. It's not like it's thousands of capacity cubic feet like other sellers, I am not being treated equally even though I am equally invested, rather I am being stolen from.
I got on the phone with seller support and had to re explain the issue a total of SIX times because for some reason, every time I explained the issue, I was placed on hold and then promptly hung up on. What is going on??? I am beyond frustrated and exhausted from this and I need some help!
Need Help with Wrong Measurements and Capacity Overcharge
I have a capacity overage of 152 cubic feet and an overcharge for $1500. But the products are tiny baby clothes that aren't more than 1cm in height folded neatly in poly bags. Amazon measured these clothes when they arrived at FBA (verified by the seller support people) and they were smaller than the remeasurement. I had these remeasured because I was incurring an overcharge for capacity overage for 37 cubic feet over capacity and since the clothes were showing as measuring larger than they really are, like someone bunched up the clothes in the middle of the bag and then measured the bag and the hump of no longer folded clothes in the center, when I asked them to remeasure they somehow grew even larger.
When Amazon "remeasured" them somehow they grew to 5cm high in thickness and now I am taking up 2.5 times the "space" I am supposed to at 152 cubic ft over, because each baby shirt is now the size of a 2 x 12 x 9 inch box. Which is outrageous and causing an outrageous fee - that is not only Unfair and Unethical, but the size they remeasured is flat out Untrue.
If I were to have these removed and sent back to me, it would cost even more than the overage fee, like nearly $3000! I spent my savings to start this clothing business and I don't have very much inventory as it is, I am trying to request a capacity increase to 260 cubic feet (which was originally 300 cubic ft and was dropped to 100) and have the clothing remeasured again, and they have denied me on the capacity request and haven't answered the re-remeasurement request. I tried to appeal, I am getting no where. It's not like it's thousands of capacity cubic feet like other sellers, I am not being treated equally even though I am equally invested, rather I am being stolen from.
I got on the phone with seller support and had to re explain the issue a total of SIX times because for some reason, every time I explained the issue, I was placed on hold and then promptly hung up on. What is going on??? I am beyond frustrated and exhausted from this and I need some help!
0 replies
Topher_Amazon
Hi @Seller_LaR0wzinE1rAd, I'm sorry to hear about this issue and I'd like to help where I can. Do you mind sharing any of the case numbers associated with this issue for me to look into?
Seller_VPs6H8ZS51nay
Same thing happened to us. Seems like they just put the packed poly bag lie flat, and the sensors measure the dimensions.
So, this fba measurement includes any air in the poly bag and any unevenness when packed.
Maybe you can try asking amazon to do the packaging and label. They will charge some 1.5$/unit but that will reduce your fba and storage fee, since their packaging will be smaller than yours
Seller_oDXVaydIpi3Hi
Reason 436 why people stopped using FBA
Seller_MV5MXEIW16zp2
I had the same situation. I worked for months, but it didn't have a solution.
Seller_pJ9rbYGBUET1m
I got over charged $8,284 on Nov bill and have been fighting to sort it out for over 2 months.
Seller_0qyRtqm32cQSi
If you think the problem is your overage fees wait until you see your fulfillment fees.... those measurements push you into large standard size which get billed based on volumetric weight you so you're likely paying closer to $7-8 for fulfillment instead of what should probably be about $3.5-$4 per unit.
Expect a minimum 10% return rate which means for 1/10 units that $8 is nonrefundable + $2.5 return processing fee. So your total return expense is $10.5 per return or an average of $1.5 per unit. You'll be lucky if half that inventory is returned salable.
Wait until you see what one year of storage is.... when we started it was $1 a unit to give it 1 year to sell... now its closer to $4.
Apparel on Amazon is a disaster right now... between the returns, fulfillment fees and the insane storage fees all profitability is gone and it's way too easy to go negative.
We cut half our catalog last year because of the same issue you're dealing with.
Seller_LaR0wzinE1rAd
This is exactly what has happened to us and is completely unfair and unethical!
We even have tiny short sleeved baby onesies measuring at 2-3" high. These are teeny shirts made from thin material. They are not even a centimeter thick. The only way one could be that high is if they wadded it up in a ball, and the only way it could measure in a square is because the measure the rest of the empty polybag and use the height of the wadded shirt to say the bag is now a box!! That's not the way I sent them to Amazon FBA, they were in perfect brand new condition, perfectly folded clothes in poly bags
They need to address the issue and measure clothing more carefully by laying it flat.
If I had known that it was this bad I would have never made the investment.
Seller_LaR0wzinE1rAd
UPDATE: Amazon has agreed to override the 20 per month remeasurement rule and remeasure all of my products with a picture of the product lying flat before placing into the measurement scanning machine. About 200 of them.
They have given me one example of a pictures of my products in the scanner. Obviously it's NOT 1, 2, 3, or 4 inches high, and like some of the measurements were claimed, are also NOT 15.5 inches long or wide. Just like I have been insisting, and now here's the proof.
Not only is my apparel capacity off by more than 2.5 times the reality, but every FBA fee for every mismeasured SKU is more than 2.5 times what it should cost as well... also the aged inventory fee for such a LARGE item is outrageous.
These are baby clothes. The picture here is of a size 2T two piece pajama, for a little 2 year old baby. The fabric is bamboo viscose. It's thin silky material. It lays very flat in it's packaging. It's not a box. Also, you can see from the super crinkled up poly bag the way they have handled my products. These were perfect brand new un-crinkled nice clean smooth bags when they were sent in.
So the little crinkled up corner sticking up on the plastic bag also increases the size of the "box" to the height they didn't flatten completely, ? therefore I shall have to pay royally for every piece under this SKU and it will pretend to take up more than 2.5x the space in my capacity - the carelessness of handling the products in FBA is despicable!!!
I'll keep updating so everyone can see the outcome of this ...situation.
Seller_0qyRtqm32cQSi
I just opened 10 cases for our first 10 vacuum sealed units. Wish us luck
Seller_LaR0wzinE1rAd
Here's some more compelling evidence, along with some of the disturbing effects of mis-measuring my baby clothes.
I haven't sent anything into my Apparel section of FBA since August 6, 2023. I sent in all 110 cubic ft and did my best to get a business off the ground.
The clothing was measured on arrival to FBA and immediately they were off by a whopping 47 cubic ft.
So in December when they cut my capacity from 330 cubic ft to 113 cubic ft, I started getting worried but hadn't realized the full impact of the situation.
Now somehow even though I never sent in even one more piece of clothes to FBA, they GREW to 259 cubic ft.
Check out the MASSIVE baby shirts Large Standard fee for aged inventory. So if I happen to sell one of these shirts (currently listed at 19.99) Amazon takes $2.00 for the referral fee, $6.10 for the Large Standard tiny shirt FBA fee, 0.21 storage fee, and a $17.62 storage cost due to aged inventory? Leaving me with -$6.14.
SO I'M PAYING AMAZON TO GIVE AWAY MY CLOTHES FOR FREE?
What GIVES Amazon!! Please fix this! And FYI, to everyone, I am having a hard time moving forward since they took the pictures of the Gigantic Baby Clothes, I haven't gotten anywhere. We're waiting for the next response and the case has been open for two weeks with 4 pages of case correspondence, several phone calls and multiple chat sessions.
