Negative Feedback fo wrong seller
Can anyone please help How do I tag in the following to a discussion The discussion is
@Ezra_Amazon @Jessica_Amazon_ @Winston_Amazon
A customer purchased a order from me yesterday so it has not yet been delivered. Customer gave a negative review for this order and now knows that they reviewed the wrong order. I have been messaging customer trying to tell them what steps to take to remove the review but the customer cannot do this They have been trying to do it on their phone and apparently this does not work - tried this myself and forsure this does not work on a phone but does on a PC. I have asked the customer to use a PC but if they do not have the equipment they cannot do this.
This is very frustrating because the customer is really trying to remove the negative feedback.
Lets face it, the software options are difficult to handle, finding where to remove feedback is not easy to find even when you are experienced and the process of contacting support is being made ever more awkward.
This has been an unbelievable and disappointing experience for both buyer and seller surely Amazon can handle these situations better ?
Negative Feedback fo wrong seller
Can anyone please help How do I tag in the following to a discussion The discussion is
@Ezra_Amazon @Jessica_Amazon_ @Winston_Amazon
A customer purchased a order from me yesterday so it has not yet been delivered. Customer gave a negative review for this order and now knows that they reviewed the wrong order. I have been messaging customer trying to tell them what steps to take to remove the review but the customer cannot do this They have been trying to do it on their phone and apparently this does not work - tried this myself and forsure this does not work on a phone but does on a PC. I have asked the customer to use a PC but if they do not have the equipment they cannot do this.
This is very frustrating because the customer is really trying to remove the negative feedback.
Lets face it, the software options are difficult to handle, finding where to remove feedback is not easy to find even when you are experienced and the process of contacting support is being made ever more awkward.
This has been an unbelievable and disappointing experience for both buyer and seller surely Amazon can handle these situations better ?
2 replies
Seller_ZJhFeE3tNKzfh
Duplicate thread - you don't need to start multiple posts.
Sakura_Amazon_
Hello @Seller_7IuSefd9YpLUc ,
This is Sakura from Amazon. I see that you have already created a thread regarding this topic.
Please create only one thread per question. Creating duplicate threads can create confusion and disruption in the Forums and is against the Forums Guidelines.
I will be closing this thread as a duplicate of Negative review for a order which is not mine
@Seller_ZJhFeE3tNKzfh, thank you for spotting this !
Regards,
Sakura
