Poor Amazon Seller Performance Team
I am deeply concerned about the ongoing issue with my Amazon listings. Over the past seven months, three of my listings were removed by Amazon, citing a request for purchase invoices for the selected ASINs to reactivate them. I promptly submitted all the necessary documents, including invoices, emails, proof of authenticity, and supply chain invoices.Despite providing comprehensive information, the Amazon Seller Performance Team continues to reject my documents repeatedly, stating that they lack sufficient detail. This prolonged rejection process has significantly impacted our company's revenue, resulting in an estimated loss of approximately £50,000.Moreover, attempts to communicate with Amazon's support team have proven to be incredibly frustrating. Phone calls are answered by individuals in India who struggle to comprehend my concerns, exacerbating the situation further.It's distressing to see the extent of damage this situation has caused to our business. We urge Amazon to address this issue promptly and cease relying on cheap labor that hinders effective communication and resolution of such critical matters.At this point, I feel helpless, as I have exhausted all available avenues to rectify this situation. I implore Amazon to reconsider their approach and take swift action to resolve this matter to restore our company's revenue and confidence in the platform.
Poor Amazon Seller Performance Team
I am deeply concerned about the ongoing issue with my Amazon listings. Over the past seven months, three of my listings were removed by Amazon, citing a request for purchase invoices for the selected ASINs to reactivate them. I promptly submitted all the necessary documents, including invoices, emails, proof of authenticity, and supply chain invoices.Despite providing comprehensive information, the Amazon Seller Performance Team continues to reject my documents repeatedly, stating that they lack sufficient detail. This prolonged rejection process has significantly impacted our company's revenue, resulting in an estimated loss of approximately £50,000.Moreover, attempts to communicate with Amazon's support team have proven to be incredibly frustrating. Phone calls are answered by individuals in India who struggle to comprehend my concerns, exacerbating the situation further.It's distressing to see the extent of damage this situation has caused to our business. We urge Amazon to address this issue promptly and cease relying on cheap labor that hinders effective communication and resolution of such critical matters.At this point, I feel helpless, as I have exhausted all available avenues to rectify this situation. I implore Amazon to reconsider their approach and take swift action to resolve this matter to restore our company's revenue and confidence in the platform.
6 replies
Seller_ZJhFeE3tNKzfh
sound like you’ll need to search seller central for ‘mediation’ at this point.
Seller_GCLt8e1SSSTmN
I had 5 asin removed due to commodity security issues, but they had perfect Doc documentation and test reports. The Amazon team keeps replying to me that the documentation is incomplete and this has been a cycle for half a month now.
If this issue stays unresolved, Amazon will remove my 900+ items from these asin and I may have to pay a hefty removal fee.
Spencer_Amazon
Hello @Seller_PaG5sS4eOMWqA,
I am Spencer with Amazon.
I am checking with our partner team and I was informed that you have received notifications with important information.
You can find them by going:
Menu > Performance > Performance Notifications.
Also, if you have a case you would like me to check, you can add the ID here.
Regards, Spencer