Customer Returns Product to the wrong address in Canada. We are in the USA.
Customer's return was delivered to an address in Concord, Canada using an amazon ups return label. We are located in North Hollywood, California and the return address is correct on Amazon.
The order was "refunded at first scan". We opened a Safe-T Claim stating we did not receive this return and the UPS Tracking shows it was delivered to some residential address in Canada. Safe-T claim was denied with the reason:
"The buyer returned the items to you using the carrier UPS with the tracking number 1ZH92F629076002347. If a package is lost, damaged in transit, or undelivered, the liability of the loss is with the carrier. Such shipments are not eligible for reimbursement from Amazon. If you believe that a shipment was lost in transit, contact the carrier directly to file a claim."
The package is NOT lost, it seems that the return label was fraudulently altered to ship to a different address. Why would we have to file a claim with UPS for a label that AMAZON provided the customer and for an order that AMAZON fully refunded at first scan?
The buyer is "Shippinglot" from EAST RUTHERFORD, NJ - a fulfillment/shipping center.
We believe this company is buying products here in the US for their customers in Canada, opening a return, changing the address on the pre-paid return label, ships the products to the customer using this altered label. Then receives a full refund for the item because it is refunded at first scan and doesn't pay the shipping costs which is all deducted from us.
What can be done?
SAFE-T claim ID: 43635-61210-0535646
@Joey_Amazon@Dougal_Amazon@Manny_Amazon @Roxy_Amazon @Tatiana_Amazon @Danny_Amazon
Customer Returns Product to the wrong address in Canada. We are in the USA.
Customer's return was delivered to an address in Concord, Canada using an amazon ups return label. We are located in North Hollywood, California and the return address is correct on Amazon.
The order was "refunded at first scan". We opened a Safe-T Claim stating we did not receive this return and the UPS Tracking shows it was delivered to some residential address in Canada. Safe-T claim was denied with the reason:
"The buyer returned the items to you using the carrier UPS with the tracking number 1ZH92F629076002347. If a package is lost, damaged in transit, or undelivered, the liability of the loss is with the carrier. Such shipments are not eligible for reimbursement from Amazon. If you believe that a shipment was lost in transit, contact the carrier directly to file a claim."
The package is NOT lost, it seems that the return label was fraudulently altered to ship to a different address. Why would we have to file a claim with UPS for a label that AMAZON provided the customer and for an order that AMAZON fully refunded at first scan?
The buyer is "Shippinglot" from EAST RUTHERFORD, NJ - a fulfillment/shipping center.
We believe this company is buying products here in the US for their customers in Canada, opening a return, changing the address on the pre-paid return label, ships the products to the customer using this altered label. Then receives a full refund for the item because it is refunded at first scan and doesn't pay the shipping costs which is all deducted from us.
What can be done?
SAFE-T claim ID: 43635-61210-0535646
@Joey_Amazon@Dougal_Amazon@Manny_Amazon @Roxy_Amazon @Tatiana_Amazon @Danny_Amazon
0 replies
Seller_1iIOjkcesfNu4
Need assistance please
@Joey_Amazon @Dougal_Amazon @Manny_Amazon @Roxy_Amazon @Tatiana_Amazon @Danny_Amazon
Danny_Amazon
Hello @Seller_1iIOjkcesfNu4- and thanks for surfacing this situation on the seller forums, we appreciate your patience as we look to get to as many threads as possible!
Danny here, and I was able to take a look into this order and claim experience. I am commenting to confirm I did submit an escalation to understand what recourse is possible here given the situation with the return address, but I am glad to see you've already been granted reimbursement for the outbound and return shipping costs.
Please allow several business days for our team to review my escalation and provide further information. I'll be sure to tag you in this thread as I receive any response.
Best,
Danny
