Case Pending Amazon Action and No Update from Internal Team
My case ID 16708233341 is pending Amazon action since 22 November. They promised to get Amazon Internal team reply in 5 - 7 days and it's about 13 days now and no reply or update.
Can anyone of Mods check why there's no update from the internal team regarding this case?
Case Pending Amazon Action and No Update from Internal Team
My case ID 16708233341 is pending Amazon action since 22 November. They promised to get Amazon Internal team reply in 5 - 7 days and it's about 13 days now and no reply or update.
Can anyone of Mods check why there's no update from the internal team regarding this case?
0 replies
Dougal_Amazon
Hello @Seller_SqUqBzF6chJ1S,
My name is Dougal from the Community Manager Team and I will be happy to look into this for you. I appreciate the case ID, this help me locate an internal escalation that is currently in progress. I do not have an estimated time of completion for this, but I have added myself to that escalation so I will get a notification when it is resolved.
I will provide an update here as soon as I have one.
Best, Dougal
