MY appeal…

Hello Amazon Thank you for your time, we have below our plan of action to improve our VTR.

– What are the root causes that led to a lower than expected Valid Tracking Rate?

I hope you’re doing good. On 17/01/2022 I received an email from Amazon Australia that they have removed my seller-fulfilled listings in the following categories: Books.

The reason our valid tracking rate had dropped below was as initially we were using standard postage services companies that causes our seller-fulfilled listings led to a lower than expected Valid Tracking Rate.

– What actions have you taken to resolve the lower than expected Valid Tracking Rate?

We have since read the valid tracking rate policy https://sellercentral.amazon.com.au/gp/help/external/201817070?language=en_AU&ref=efph_201817070_cont_14911#:~:text=From%20September%206%2C%202021%2C%20sellers,fulfilled%20items%20within%20that%20category.

in depth to address this issue, which have made us aware that to resolve the low Valid Tracking Rate, we have decided to ship our all books from FedEx now. That way will be providing the Valid Tracking ID to every order.

Please have look our Amazon.com-US account are dispatch all orders with FedEx and getting positive feedback that mean customers are satisfied.

https://sellercentral.amazon.com/feedback-manager/index.html#/

Feedback Rating : 4.6 stars during time selling on Amazon. ( 10 ratings)

We have corporate account with FedEx, we are working with them from last 5-6 months. Our FedEx account Number is *****9330

– What steps have you taken to prevent a lower than expected Valid Tracking Rate going forward

We are glad to say we now dispatch all orders with FedEx the process much easier to manage. We will continue to monitor our valid tracking rate to ensure it does not fall below the target.

By having a more reliable shipping companies with more accurate tracking details we believe our customer satisfaction ratings will go up and we will be able to offer a much smoother end to end service. we take pride in offering great customer service and hope to continue our journey with amazon.

Kind regards

amazon reply
We received your submission but we do not have enough information to restore your seller-fulfilled listings at this time. To restore your seller-fulfilled listings, please address the questions below in greater detail and submit the information via email to op-pso-vtr-appeals@amazon.com.au:

– What are the root causes that led to a lower than expected Valid Tracking Rate?

– What actions have you taken to resolve the lower than expected Valid Tracking Rate?

– What steps have you taken to prevent a lower than expected Valid Tracking Rate going forward?

Also provide the following:

– Any evidence or examples that demonstrate that your account has complied with our policy.

Anyone can help please.