Is Mod @Spencer_Amazon still monitoring the megathread about lost buy box/featured offer
Hi fellow sellers,
I’m reaching out because my seller account suddenly lost the Buy Box/Featured Offer across all 70 of my listings overnight. Seller Support has only provided a vague response, stating that my account is currently not eligible for the Featured Offer. Like many others who’ve faced this before, my Account Health and Pricing Health are both in good standing, and there’s no clear reason for the loss.
I remember there was a megathread on this exact issue about 12 months ago, and Mod @Spencer_Amazon was actively monitoring it and escalating cases to internal teams. I'm wondering if @Spencer_Amazon is still keeping an eye on that thread or if there’s a new place to report this.
If anyone else is experiencing the same issue or has found a solution, I’d really appreciate hearing from you.
Thanks, and best of luck to everyone!
Is Mod @Spencer_Amazon still monitoring the megathread about lost buy box/featured offer
Hi fellow sellers,
I’m reaching out because my seller account suddenly lost the Buy Box/Featured Offer across all 70 of my listings overnight. Seller Support has only provided a vague response, stating that my account is currently not eligible for the Featured Offer. Like many others who’ve faced this before, my Account Health and Pricing Health are both in good standing, and there’s no clear reason for the loss.
I remember there was a megathread on this exact issue about 12 months ago, and Mod @Spencer_Amazon was actively monitoring it and escalating cases to internal teams. I'm wondering if @Spencer_Amazon is still keeping an eye on that thread or if there’s a new place to report this.
If anyone else is experiencing the same issue or has found a solution, I’d really appreciate hearing from you.
Thanks, and best of luck to everyone!
0 replies
Spencer_Amazon
Hello @Seller_HoUbIOqm9qWmj,
We have a thread specifically for Buy Box issues.
Lost Buy Box (Featured Offer) MEGATHREAD
In this thread I ask our sellers to share the ASINs where they lost the Buy Box. I then share these ASINs with the Buy Box team who check for eligibility.
Please be aware, this team does not share the outcome with me. If you want to know if you are eligible or not, you have to open a case with Seller Support.
Here are two articles regarding the Buy Box / Featured Offer.
If you feel you are eligible for the Buy Box, please share your ASINs in the MEGATHREAD.
I am closing this thread as a duplicate.
Regards, Spencer
