Deactivated account
Hello everyone!
My account was deactivated shortly after being activated. It requires additional verification, by posting a utility bill. However, when I send these bills, I get a response that amazon couldn’t verify them, because they are not in the supported language. But they are in English. So it seems that there is some mistake. Has anyone dealt with something similar?
Deactivated account
Hello everyone!
My account was deactivated shortly after being activated. It requires additional verification, by posting a utility bill. However, when I send these bills, I get a response that amazon couldn’t verify them, because they are not in the supported language. But they are in English. So it seems that there is some mistake. Has anyone dealt with something similar?
0 replies
Seller_esvgLzKXw2YAl
What exactly are you sending them?
And what exactly are they saying on their notification.
Is there anything on the bill, in another language?
And what format are you sending it in?
Seller_aLk5FfP2racDU
Hello @Stonkers,
This is Xeno from Amazon to help you with your concerns.
We understand the concern about your account deactivation. Let’s work together in finding the solution.
I really appreciate you for the information that you have provided, which has made things easy to understand.
In order to resolve this issue, you need to go ahead and send a notarized version for all the documents that you have been requested to submit by the team. For any further queries, we would request you to reach out to your legal department in order to assist you further.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Xeno
