"Please issue refund in the new card." request
Customer received a returnless refund -(FBM) and complains that their card is no longer valid (Order placed 3 days ago) - Amazon auto refunded - then customer contacts Amazon - who messaged me - telling me to pay to his new card - As a seller we have no control over payments - why would Amazon pass the buck over to me?!! Any advice please?!
"Please issue refund in the new card." request
Customer received a returnless refund -(FBM) and complains that their card is no longer valid (Order placed 3 days ago) - Amazon auto refunded - then customer contacts Amazon - who messaged me - telling me to pay to his new card - As a seller we have no control over payments - why would Amazon pass the buck over to me?!! Any advice please?!
0 replies
Seller_k2X0L9mVRT0pW
All you can do is message them to say contact customer support as Amazon deals with all financial dealings - and then dont respond further (especially as Amazon are unlikely to do this).
Seller_d8YGbIjNqwFxn
Typical customer service just passing on the message and not actually dealing with the customer's issue. They do just seem to pass on whatever the customer asks them.
Just mark as no response or tell the customer to contact Amazon Customer services again as they deal with all payment issues.
Retailers are not really supposed to refund to a different card anyway. The refund should always go to the same card. In most cases even when a card has been stopped or replaced refunds can still be sent...
Seller_ZVAz3d5lZuGid
Presumably their card has just expired ? - but as others have said, you can do nothing re any payments, Amazon deal with all payments and refunds. The customer needs to enter their new card details for them to be refunded to the other card (if that is the issue).
Spencer_Amazon
Hello @Seller_r60kUo54bXBvb,
Did you contact Seller Support? What was their advice?
Regards, Spencer
