Product Review as Seller Feedback
The Feedback Manager is not working properly to remove the seller feedback which are entirely product reviews, as Amazon's feedback guideline supports.
We received three reviews and they are both about products, not us as a seller. However, the automated feedback manager is never able to detect that and says that they are not violations. Still, the automated messages we are receiving are clearly saying that the feedback can be removed if they are entirely product reviews
This is clearly a issue as others have had same issue
Can you please help me with this? @Sarah_Amzn @Ezra_Amazon @Maja_Amazon @Julia_Amazon @Winston_Amazon @Ash_AMZ @Simon_Amazon @Julia_Amzn @Sakura_Amazon_
Product Review as Seller Feedback
The Feedback Manager is not working properly to remove the seller feedback which are entirely product reviews, as Amazon's feedback guideline supports.
We received three reviews and they are both about products, not us as a seller. However, the automated feedback manager is never able to detect that and says that they are not violations. Still, the automated messages we are receiving are clearly saying that the feedback can be removed if they are entirely product reviews
This is clearly a issue as others have had same issue
Can you please help me with this? @Sarah_Amzn @Ezra_Amazon @Maja_Amazon @Julia_Amazon @Winston_Amazon @Ash_AMZ @Simon_Amazon @Julia_Amzn @Sakura_Amazon_
9 replies
Seller_YEo0g6rNvsqK5
CASE ID:10590839532
CASE ID: 10688016402
CASE ID: 10566747342
Seller_ZVAz3d5lZuGid
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Seller_YEo0g6rNvsqK5
@Sarah_Amzn @Ezra_Amazon @Maja_Amazon @Julia_Amazon @Winston_Amazon @Ash_AMZ @Julia_Amazon@Sakura_Amazon_ @Simon_Amazon
Ezra_Amazon
Hello @Seller_YEo0g6rNvsqK5,
Sorry for the delayed response. I have shared your case with the partner team, and they have determined the feedback entries are eligible for removal and suppression.
Your Order Defect Rate will update within 48 hours to reflect these changes. Would you mind checking after that time to make sure everything looks correct?
Regards,
Ezra
Seller_YEo0g6rNvsqK5
@Ezra_Amazon
same thing has happened before i just forgot to add this case id ID 9684624362 could you please ask them to review this as well many thanks
Ezra_Amazon
Hi @Seller_YEo0g6rNvsqK5,
This feedback case (#9684624362) is from 10 months ago. According to Amazon policy, feedback can only be removed within 90 days of posting. The system won't allow any removals after this period.
Here is the policy: Request removal of feedback.
Cheers, Ezra
