Amazon wants an invoice to reimburse for lost or damaged items
I’m the manufacturer of my own products, yet Amazon is asking me to provide invoices to prove my costs? I have dozens of invoices—covering everything from facility lease, utilities, bottles, labels, packaging, insurance, employee salaries—you name it.
How exactly am I supposed to prove my cost when it’s spread across so many line items? This system is beyond frustrating and feels completely unfair.
To make things worse, Amazon reimbursed me less than my actual cost, and then only gave me 50% of that amount because they misplaced my inventory and marked it as "unsellable." How is this my fault? Why am I the one paying for their mistakes?
Is anyone else dealing with this kind of nonsense? It honestly feels like small businesses and manufacturers are being squeezed dry.
1 reply
Seller_8sP6ffckcRn6v
If you are the manufacturer you do not provide an invoice.
Policy state that you provide a signed packing slip that is dated on or before the date of shipment.
They will almost always ask for additional information like:
- Date of delivery provided in separate screen shot images.
- Shipment or purchase order ID
- Full name and address of the manufacturer
- Product names of the missing items
- Quantity shipped
- Manufacturer signature
All these they have already. But they do so to make it difficult for seller. I believe that the intent is to make you go away.
