Lost in warehouse - reimbursement amounts differ for same item
Hello, I have been raising cases with the seller support as I have been reimbursed for lost items. There are 5 units missing some have been reimbursed with £10.85 and some at £5.43 for the same item. The lower amount does not even cover the purchase cost. They are refusing to give a reason for the difference other than the standard terms and conditions. Can anyone advise how I can escalate this . Thanks
Lost in warehouse - reimbursement amounts differ for same item
Hello, I have been raising cases with the seller support as I have been reimbursed for lost items. There are 5 units missing some have been reimbursed with £10.85 and some at £5.43 for the same item. The lower amount does not even cover the purchase cost. They are refusing to give a reason for the difference other than the standard terms and conditions. Can anyone advise how I can escalate this . Thanks
2 replies
Sarah_Amzn
Hello @Seller_4GiU4XGuHr24s,
I'm Sarah with Amazon.
On this help page, you will find detailed information on how the reimbursement value is calculated for lost or damaged FBA items.
If you disagree with the reimbursement amount you have received, please open a case with Seller Support. Seller Support team will then initiate an investigation with the appropriate department to review your claim.
Kind regards,
Sarah.
