The video identity verification has been passed, but the account is still disabled, please help me
We received an email for identity verification in July, but forgot to do the video verification at that time. Then on August 9th, we were informed that our account was deactivated. We verified our identity on August 10th, and received a reply on the 14th saying that the video verification had passed. But the account was still deactivated. We contacted countless performance teams, but there was still no progress. We don’t know where the problem lies
The video identity verification has been passed, but the account is still disabled, please help me
We received an email for identity verification in July, but forgot to do the video verification at that time. Then on August 9th, we were informed that our account was deactivated. We verified our identity on August 10th, and received a reply on the 14th saying that the video verification had passed. But the account was still deactivated. We contacted countless performance teams, but there was still no progress. We don’t know where the problem lies
0 replies
Sharon11
Hello @Seller_9niGGrYVKB3Ii,
My name is Sharon. Thank you for sharing your experience in this forum. I’ll try my best to help you!
If you have received already a Performance Notification confirming that the video verification was successful, there might be another reason why your account hasn't been reactivated. For that, please check the Performance Notifications of each store and pay attention to the ones with the subject: Your Selling Account.
In order to help you further and give you specific guidance, please share the Performance Notification as a response of this post.
Alternatively, you can request assistance to our Account Health Specialists, through the Help Button in Seller Central.
Please keep us posted on any updates to your case.
We will be happy to assist you further.
Kind regards,
Sharon
