Deactivated account
My account keeps getting deactivated with a request to verify my identity. And every single time I verify my identity, I get an email saying your account has been activated but in reality it hasn’t. This keeps happening over and over again and I can’t reach support. PLEASE HELP!!!
Deactivated account
My account keeps getting deactivated with a request to verify my identity. And every single time I verify my identity, I get an email saying your account has been activated but in reality it hasn’t. This keeps happening over and over again and I can’t reach support. PLEASE HELP!!!
0 replies
Seller_7VbclcPFFRTnc
Are you an individual, a sole trader or a ltd company ?
Seller_Mv61KE6GKUq1h
Thanks very for your message btw! I’m planning on selling new goods. I sent so much - utility bill, drivers license, bank statement, electoral registration. I just get a boilerplate message saying that i haven’t submitted the correct documents and just don’t know who to speak with!
Seller_Mv61KE6GKUq1h
Thanks so much - I did not know that. However, Amazon did not know that when they rejected me, so I’m wondering how that would have impacted things. But thank you, i’ll register as a sole trader and try again 
Seller_Mv61KE6GKUq1h
It’s strange that it doesn’t tell you this (about new goods as an individual) on any of the getting started pages that I could see
Seller_Mv61KE6GKUq1h
Thanks for your input everyone - very much appreciated!
Seller_j5wFQ9cCzpanh
I have been selling on Amazon uk for 14 years, our account has been in good health. I was asked to give a payments verification submission, which I did a week ago, after that I coulnt edit any details and provide further verification. I told seller support they transferred the case and now my account is deactivated. I cant reactivate the account as the submit for verification button is blanked out. I cant open cases to contact or call amazon sseller support. I tried calling seller support via the call me now in account health they don’t know what to do. I have emailed seller verification managing director no one is getting back to me. They just deactivated the account without warning or allowing me to submit further docs. Can some one help I am tearing my hair out and completely distressed about this?
Seller_j5wFQ9cCzpanh
they just deactivated it without any notice or asking for further docs
I got this
Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.
Kind regards,
Amazon Payments
Seller_j5wFQ9cCzpanh
the reactivate button doesn’t do anything its blanked out for submission
cant contact seller support
account health call me now cant suggest what to do
no emails are being responded to
i am stuck
Seller_IPoAWMt6dgu1y
hi my account has been deactivated too for the identity verification and deposit method verification. everytime i click reactivate it takes me to the identify info page where i click submit verification and it says it will take something days to recieve an update on. everytime it does amazon sends me an email saying i selected the wrong entity which is individual. however when i registered i done it as a sole trader and went for the indivdual plan. just today my account has been deactivated because of this reason and this has never happened.
im really stressing out, anyone know what i can do?
Seller_ZaqFu21rBQYnL
Our US and CA Amazon store are active, our EU Amazon store are inactive, we don’t upload any listing in EU store. Amazon suspend the selling previlege for our EU ， US and CA store,why? Who can tell me ? We’ve alread provided business licensee, legal representative identification card. All the inforamiton are true.
