Associated with other Amazon accounts
Hi all
About 18 months ago I signed up for an Amazon seller account on Amazon UK, at the time I was forced to register seller accounts in other Amazon marketplaces too.
Then my account get's deactivated because I was found to be 'associated with other accounts'.
I have send umpteen messages to support, and send 'submissions' but it seems like every answer I get is from a bot.
There seems not be no way to actually contact a human at Amazon support.
Any suggestions as to what I can try?
Thanjs
Associated with other Amazon accounts
Hi all
About 18 months ago I signed up for an Amazon seller account on Amazon UK, at the time I was forced to register seller accounts in other Amazon marketplaces too.
Then my account get's deactivated because I was found to be 'associated with other accounts'.
I have send umpteen messages to support, and send 'submissions' but it seems like every answer I get is from a bot.
There seems not be no way to actually contact a human at Amazon support.
Any suggestions as to what I can try?
Thanjs
24 replies
Seller_k2X0L9mVRT0pW
what do you mean you were forced to open other accounts too?? There is one account covering Uk/eu countries. You cannot open just a Uk account (this stopped many years ago).
Seller_Rng2eNj959Gng
When I signed up I couldn't proceed with my application unless I signed up for a bunch of other countries.
So I made my main account in the UK for example Xtools, then another country XXtools, then another XXXtools and so on......
Then my account was deactivated because it said my account Xtools has been associated with XXtools
It was totally mad behaviour and even now there seems like no way to speal to anyone at Amazon, every time I make an appeal there are no drop down options that I can accurately describe what happened. And every time I get the same answer from the appeal, to submit the correct information but I don't know what to send.
It's extremely frustrating
Seller_k2X0L9mVRT0pW
did you do this yourself or use a third party to sign you up? You appear to have opened several different accounts in various countries instead of one account (say Uk) which automatically would be just one account covering 8/9 countries.
If this is what you have done I don’t think there is a solution - Amazon won’t just close all the extra accounts.
Can I ask how much you are paying in the monthly subscription as this will tell you if you have opened lots of accounts instead of just one.
Seller_SgMqxs3wAEuSI
Seller_Rng2eNj959Gng
I have made 8 submissions to them and just keep going around in circles.
Seller_Rng2eNj959Gng
Hi, I haven't paid for anything yet. I signed up for the account myself.
According to the drop down list in my dashboard I am registered for about 11 countries, with others pending. There's no way I signed up for all of them individually.
Seller_Rng2eNj959Gng
I tried to contact Amazon Seller Support yesterday, but it's not possible to contact them by phone apparently, so I was put through to some other team that I can't remember the name of. She eventually sent me a link by email to contact seller support, I tried to log in via this link while I was on the phone to her, and the SMS verification didn't come. And then it said 'You have had too many SMS verifications sent' and the lady I told me I have to wait 24 hours to try again.
Today I managed to email Seller Support, and I get an instant email saying that the email is not the correct place to send an appeal. So now I am back to square one, with the online appeal option that I cannot accurately describe my problem with, hence it fails time after time.
I've been told that my UK account is associated with another account, and the name of the account they give? Exactly the same as my UK account!
Seller_Rng2eNj959Gng
Hi
Last time I tried to solve this issue I put all my countries into 'holiday mode' and that seemed to have triggered a document request. I now have the document available but the request has gone.
My account has been deactivated for over a year and there seems to be zero customer support.
If there's a customer support agent available in these forums then please reply
Thanks
Associated with other Amazon accounts
Hi all
About 18 months ago I signed up for an Amazon seller account on Amazon UK, at the time I was forced to register seller accounts in other Amazon marketplaces too.
Then my account get's deactivated because I was found to be 'associated with other accounts'.
I have send umpteen messages to support, and send 'submissions' but it seems like every answer I get is from a bot.
There seems not be no way to actually contact a human at Amazon support.
Any suggestions as to what I can try?
Thanjs
Associated with other Amazon accounts
Hi all
About 18 months ago I signed up for an Amazon seller account on Amazon UK, at the time I was forced to register seller accounts in other Amazon marketplaces too.
Then my account get's deactivated because I was found to be 'associated with other accounts'.
I have send umpteen messages to support, and send 'submissions' but it seems like every answer I get is from a bot.
There seems not be no way to actually contact a human at Amazon support.
Any suggestions as to what I can try?
Thanjs
Associated with other Amazon accounts
Hi all
About 18 months ago I signed up for an Amazon seller account on Amazon UK, at the time I was forced to register seller accounts in other Amazon marketplaces too.
Then my account get's deactivated because I was found to be 'associated with other accounts'.
I have send umpteen messages to support, and send 'submissions' but it seems like every answer I get is from a bot.
There seems not be no way to actually contact a human at Amazon support.
Any suggestions as to what I can try?
Thanjs
24 replies
24 replies
Seller_k2X0L9mVRT0pW
what do you mean you were forced to open other accounts too?? There is one account covering Uk/eu countries. You cannot open just a Uk account (this stopped many years ago).
Seller_Rng2eNj959Gng
When I signed up I couldn't proceed with my application unless I signed up for a bunch of other countries.
So I made my main account in the UK for example Xtools, then another country XXtools, then another XXXtools and so on......
Then my account was deactivated because it said my account Xtools has been associated with XXtools
It was totally mad behaviour and even now there seems like no way to speal to anyone at Amazon, every time I make an appeal there are no drop down options that I can accurately describe what happened. And every time I get the same answer from the appeal, to submit the correct information but I don't know what to send.
It's extremely frustrating
Seller_k2X0L9mVRT0pW
did you do this yourself or use a third party to sign you up? You appear to have opened several different accounts in various countries instead of one account (say Uk) which automatically would be just one account covering 8/9 countries.
If this is what you have done I don’t think there is a solution - Amazon won’t just close all the extra accounts.
Can I ask how much you are paying in the monthly subscription as this will tell you if you have opened lots of accounts instead of just one.
Seller_SgMqxs3wAEuSI
Seller_Rng2eNj959Gng
I have made 8 submissions to them and just keep going around in circles.
Seller_Rng2eNj959Gng
Hi, I haven't paid for anything yet. I signed up for the account myself.
According to the drop down list in my dashboard I am registered for about 11 countries, with others pending. There's no way I signed up for all of them individually.
Seller_Rng2eNj959Gng
I tried to contact Amazon Seller Support yesterday, but it's not possible to contact them by phone apparently, so I was put through to some other team that I can't remember the name of. She eventually sent me a link by email to contact seller support, I tried to log in via this link while I was on the phone to her, and the SMS verification didn't come. And then it said 'You have had too many SMS verifications sent' and the lady I told me I have to wait 24 hours to try again.
Today I managed to email Seller Support, and I get an instant email saying that the email is not the correct place to send an appeal. So now I am back to square one, with the online appeal option that I cannot accurately describe my problem with, hence it fails time after time.
I've been told that my UK account is associated with another account, and the name of the account they give? Exactly the same as my UK account!
Seller_Rng2eNj959Gng
Hi
Last time I tried to solve this issue I put all my countries into 'holiday mode' and that seemed to have triggered a document request. I now have the document available but the request has gone.
My account has been deactivated for over a year and there seems to be zero customer support.
If there's a customer support agent available in these forums then please reply
Thanks
Seller_k2X0L9mVRT0pW
what do you mean you were forced to open other accounts too?? There is one account covering Uk/eu countries. You cannot open just a Uk account (this stopped many years ago).
Seller_k2X0L9mVRT0pW
what do you mean you were forced to open other accounts too?? There is one account covering Uk/eu countries. You cannot open just a Uk account (this stopped many years ago).
Seller_Rng2eNj959Gng
When I signed up I couldn't proceed with my application unless I signed up for a bunch of other countries.
So I made my main account in the UK for example Xtools, then another country XXtools, then another XXXtools and so on......
Then my account was deactivated because it said my account Xtools has been associated with XXtools
It was totally mad behaviour and even now there seems like no way to speal to anyone at Amazon, every time I make an appeal there are no drop down options that I can accurately describe what happened. And every time I get the same answer from the appeal, to submit the correct information but I don't know what to send.
It's extremely frustrating
Seller_Rng2eNj959Gng
When I signed up I couldn't proceed with my application unless I signed up for a bunch of other countries.
So I made my main account in the UK for example Xtools, then another country XXtools, then another XXXtools and so on......
Then my account was deactivated because it said my account Xtools has been associated with XXtools
It was totally mad behaviour and even now there seems like no way to speal to anyone at Amazon, every time I make an appeal there are no drop down options that I can accurately describe what happened. And every time I get the same answer from the appeal, to submit the correct information but I don't know what to send.
It's extremely frustrating
Seller_k2X0L9mVRT0pW
did you do this yourself or use a third party to sign you up? You appear to have opened several different accounts in various countries instead of one account (say Uk) which automatically would be just one account covering 8/9 countries.
If this is what you have done I don’t think there is a solution - Amazon won’t just close all the extra accounts.
Can I ask how much you are paying in the monthly subscription as this will tell you if you have opened lots of accounts instead of just one.
Seller_k2X0L9mVRT0pW
did you do this yourself or use a third party to sign you up? You appear to have opened several different accounts in various countries instead of one account (say Uk) which automatically would be just one account covering 8/9 countries.
If this is what you have done I don’t think there is a solution - Amazon won’t just close all the extra accounts.
Can I ask how much you are paying in the monthly subscription as this will tell you if you have opened lots of accounts instead of just one.
Seller_SgMqxs3wAEuSI
Seller_SgMqxs3wAEuSI
Seller_Rng2eNj959Gng
I have made 8 submissions to them and just keep going around in circles.
Seller_Rng2eNj959Gng
I have made 8 submissions to them and just keep going around in circles.
Seller_Rng2eNj959Gng
Hi, I haven't paid for anything yet. I signed up for the account myself.
According to the drop down list in my dashboard I am registered for about 11 countries, with others pending. There's no way I signed up for all of them individually.
Seller_Rng2eNj959Gng
Hi, I haven't paid for anything yet. I signed up for the account myself.
According to the drop down list in my dashboard I am registered for about 11 countries, with others pending. There's no way I signed up for all of them individually.
Seller_Rng2eNj959Gng
I tried to contact Amazon Seller Support yesterday, but it's not possible to contact them by phone apparently, so I was put through to some other team that I can't remember the name of. She eventually sent me a link by email to contact seller support, I tried to log in via this link while I was on the phone to her, and the SMS verification didn't come. And then it said 'You have had too many SMS verifications sent' and the lady I told me I have to wait 24 hours to try again.
Today I managed to email Seller Support, and I get an instant email saying that the email is not the correct place to send an appeal. So now I am back to square one, with the online appeal option that I cannot accurately describe my problem with, hence it fails time after time.
I've been told that my UK account is associated with another account, and the name of the account they give? Exactly the same as my UK account!
Seller_Rng2eNj959Gng
I tried to contact Amazon Seller Support yesterday, but it's not possible to contact them by phone apparently, so I was put through to some other team that I can't remember the name of. She eventually sent me a link by email to contact seller support, I tried to log in via this link while I was on the phone to her, and the SMS verification didn't come. And then it said 'You have had too many SMS verifications sent' and the lady I told me I have to wait 24 hours to try again.
Today I managed to email Seller Support, and I get an instant email saying that the email is not the correct place to send an appeal. So now I am back to square one, with the online appeal option that I cannot accurately describe my problem with, hence it fails time after time.
I've been told that my UK account is associated with another account, and the name of the account they give? Exactly the same as my UK account!
Seller_Rng2eNj959Gng
Hi
Last time I tried to solve this issue I put all my countries into 'holiday mode' and that seemed to have triggered a document request. I now have the document available but the request has gone.
My account has been deactivated for over a year and there seems to be zero customer support.
If there's a customer support agent available in these forums then please reply
Thanks
Seller_Rng2eNj959Gng
Hi
Last time I tried to solve this issue I put all my countries into 'holiday mode' and that seemed to have triggered a document request. I now have the document available but the request has gone.
My account has been deactivated for over a year and there seems to be zero customer support.
If there's a customer support agent available in these forums then please reply
Thanks
