Payment Processing not Initiated
I requested a payment yesterday, and I typically receive an email within minutes confirming that the payment is on its way. I was surprised that I didn't receive an email, so I checked under "Disbursements" and noticed that the "Processing Initiated" box is not checked. This usually happens immediately after requesting payment.
I finally received the "Payment is on the way" email late this morning, but in Seller Central, it still seems that the payment has not been initiated. Does anyone have any insight into what this could possibly mean? I'm really nervous about this.
Payment Processing not Initiated
I requested a payment yesterday, and I typically receive an email within minutes confirming that the payment is on its way. I was surprised that I didn't receive an email, so I checked under "Disbursements" and noticed that the "Processing Initiated" box is not checked. This usually happens immediately after requesting payment.
I finally received the "Payment is on the way" email late this morning, but in Seller Central, it still seems that the payment has not been initiated. Does anyone have any insight into what this could possibly mean? I'm really nervous about this.
8 replies
Seller_ufA5zLiQmx6W6
We're in the same boat. Just spent one hour chatting with support - they escalated us to a "specialist" who left us on hold for 30 minutes and then came back with no additional information.
We requested the payment 25 hours ago now at this point. We received the "Your payment is on the way" immediately, and we've never had a problem with disbursements before, so I didn't even notice it, but "Processing Initiated" isn't checked for that disbursement on our end either.
Express Payouts has never taken longer than 24 hours and we've gotten reliant on it - too reliant, as it now seems.
Seller_oKQEgxvwMAx7N
For some reason, the payment I initiated yesterday says "A transfer was made to your bank account ending in 983 in the amount of $6,323.80 on 6/25/2024. Funds can take 3-5 business days to appear in your bank account." Every other one says "...Funds can take 24 hours to appear in your bank account."
Not sure what happened, but I don't think there's anything to be done about the one day that will be delayed.
Seller_g7PbGX1YRsgM8
SAME PROBLEM HERE. FIRST TIME , NOW NO TRANSFERS FOR TWO DAYS BUT MY MY BALANCE IS OVER 8M. THET RAN OUT OF MONEY-LOL
Emet_Amazon
Hello @Seller_Bi1yQfwyHQVT1,
Thank you for posting your disbursement concerns.
I requested a payment yesterday, and I typically receive an email within minutes confirming that the payment is on its way. I was surprised that I didn't receive an email, so I checked under "Disbursements" and noticed that the "Processing Initiated" box is not checked. This usually happens immediately after requesting payment.
I finally received the "Payment is on the way" email late this morning, but in Seller Central, it still seems that the payment has not been initiated. Does anyone have any insight into what this could possibly mean? I'm really nervous about this.
I see you were posting your concerns in the account health category, so you receive the appropriate visibility, I have reached out to our community managers to follow up on your situation.
I would ask that you provide any additional information such as screenshots or cases related to the issue so they can look further into the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Nano_Amazon
Hello @Seller_Bi1yQfwyHQVT1
Thanks for reaching out to Amazon Forums. Upon reviewing your account, I observed a correctly disbursed payment on 6/26. Please let me know if you are still experiencing the issue, and if so, have you filed a case with our seller support team? If yes, could you please share the case number so I can review it?
I look forward to hearing from you.
Best,
Nano
