Only wanted individual plan, was auto-enrolled in Professional - now the fight to downgrade
I am regretting my life choices recently: I wanted to sell a few books from my shelf so tried to sign up for an Individual seller account --- but that wasn't an option, though I clicked the button that said it was, at the very bottom of the business enrollment page. Instead, I was automatically enrolled in the Professional plan. I tried, I really did - I searched the University for how to downgrade; I disabled the Canada and Mexico stores that automatically enrolled, but time after time the articles that were supposed to show me how to unenroll in Pro features either had broken links, didn't exist, or the articles only told you how to enroll. I had to start support cases to get the proper link to de-register from the B2B feature (which I never wanted or opted for), but several of the support responses gave steps that didn't exist. I still can't find out how to unenroll in the Fulfillment by Amazon (I selected the merchant-fulfilled option during enrollment, but FBA still shows up on my account). They of course charged me $39.99 for the Pro account, though I didn't want it, didn't select it, and didn't opt in to any of the features. My request for a refund was denied because they say I'm using the pro features, but all I've done is manually four books, so I have no idea what Pro features I'm getting or "enjoying" for forty bucks, but I don't want them.
How do I get rid of FBA? How do I remove Mexico and Canada stores? What other sneaky Pro features do I need to opt out of before they stop charging me $39.99 a month??
Only wanted individual plan, was auto-enrolled in Professional - now the fight to downgrade
I am regretting my life choices recently: I wanted to sell a few books from my shelf so tried to sign up for an Individual seller account --- but that wasn't an option, though I clicked the button that said it was, at the very bottom of the business enrollment page. Instead, I was automatically enrolled in the Professional plan. I tried, I really did - I searched the University for how to downgrade; I disabled the Canada and Mexico stores that automatically enrolled, but time after time the articles that were supposed to show me how to unenroll in Pro features either had broken links, didn't exist, or the articles only told you how to enroll. I had to start support cases to get the proper link to de-register from the B2B feature (which I never wanted or opted for), but several of the support responses gave steps that didn't exist. I still can't find out how to unenroll in the Fulfillment by Amazon (I selected the merchant-fulfilled option during enrollment, but FBA still shows up on my account). They of course charged me $39.99 for the Pro account, though I didn't want it, didn't select it, and didn't opt in to any of the features. My request for a refund was denied because they say I'm using the pro features, but all I've done is manually four books, so I have no idea what Pro features I'm getting or "enjoying" for forty bucks, but I don't want them.
How do I get rid of FBA? How do I remove Mexico and Canada stores? What other sneaky Pro features do I need to opt out of before they stop charging me $39.99 a month??
0 replies
Seller_rI7BZIczK8iAC
"How do I get rid of FBA?"
You don't need the professional selling plan to do FBA. BUT - YOU have to downgrade from professional to individual if you don't want to pay the monthly fee. Afterwards you create a case under "Help" and ask to refund this first month.
You could have used the search bar to learn this. There are hundreds of identic threads about that. For Mexica and Canada? .... use the search bar....
Seller_OvL8C4BJWiuS9
Downgrade your account in account settings. You listed items, which means you used the pro plan. You can change to FBM, recall your inventory from Amazon. You can't "remove CA and MX, just leave them on vacation mode.
Seller_keSnEDesLFVwv
> how to downgrade
To downgrade, click here
> how to unenroll in the Fulfillment by Amazon
You can't unenroll. It is always an option. But it will not affect you unless you explicitly try to use it. It is like being registered to vote.
It doesn't cost you anything, so I recommend that you don't worry about it.
>My request for a refund was denied because they say I'm using the pro features
When you deal with Amazon seller support, the vast majority of first replies are garbage. You will have to write several times, just to get SS to understand the issue.
Then, once SS understands the issue, you can start getting them to fix it.
> I wanted to sell a few books
Sorry, but you jumped in the deep end of the pool. Amazon should have posted warning signs, but they don't.
Amazon is not the place to sell a few books. Amazon is designed for high volume sellers. They never explicitly tell you this, but it is true.
To sell here, you have to learn a bunch of things - way more than you have to learn to sell on eBay or other venues. This takes a lot of time. To make it worthwhile, you have to amortize that time over thousands of sales.
Unless you plan to sell at least 1000 books, you will do better on eBay.
Think of me like 'Red', the character in "Shawshank Redemption". You and I are in a truly twisted environment, and I can't change that. But I can tell you how to cope here.
