Amazon's "Item may be lost" email
So the emails are still being sent, and even when using Buy Shipping. This really has to stop!!
Amazon's "Item may be lost" email
So the emails are still being sent, and even when using Buy Shipping. This really has to stop!!
0 replies
Seller_ZVAz3d5lZuGid
Several threads already about this and the forum mods were supposed to be looking into it, because it impacts so many sellers, and brings out the worst in some customers who will try it on, regardless, because 'Amazon told them it might be lost'. Thank goodness for the honest ones, but sending these emails really does need to stop.
@Julia_Amazon @JiAlex_Amazon@Sarah_Amzn - PLEASE can this matter be escalated again, it really is so wrong of Amazon to be sending these emails, unjustifiably.
Seller_Qn51mL3EVwgia
Its a deliberate amazon scam, they don't care because it makes them money and costs them nothing
Seller_So4cfa2TwpZTV
I've received multiple messages from honest customers confirming that their product has arrived and was not lost in the mail. However, these messages have caused my preventable contact rate to increase. As a result, I not only have to refund dishonest customers but also take a hit on my metrics when honest customers simply let me know their item has been delivered.
Seller_HwaQlgFnhSuGS
Now on my 3rd INR claim. Apparently amazon have the power to know a 1st/2nd class is delayed, when even Royal Mail cannot do that!
Seller_3wd6FdPdrE7ru
Yes this happen's everyday for us, nothing seems to be done about it
Seller_Fg2fqaWOnEtha
It's getting worse as until recently it only happened with RM24/48 but now they have started with fully tracked services. I get the customers asking for a refund using all the same words and there is a pre-written reply "It appears that your order is delayed/lost. We have processed a full refund and you should receive it within the next 3-5 business days. Apologies for any inconvenience, please reach out to us if you have any questions or require further assistance! "
I've had two fully tracked cases this week both were delivered and there is a proof of delivery. The first case never replied after I sent the evidence and I replied to the second one this morning. I have also had emails from honest people who tell me their orders were delivered, after Amazon told them they were lost. eBay system works well, there might be a delay of a few hours before it updates a delivery but it's pretty accurate and they don't tell people to ask for refunds at random. And if you have proof of delivery eBay doesn't refund the customer.
Seller_PNFRt9U96ZKA1
Its destroying my business as I mainly sell low value so tracked isnt worth it so Im transferring all my business to ebay now as they dont send out these emails encouraging buyers to be fraudulent. I have also reported the emails to Royal Mail fraud department as Amazon are inciting buyers to commit fraud
Seller_5BmbL9wJF7d3W
I have had an update on this from the Managing Directors office. This is what they said:
"When Royal Mail fails to send the tracking information to Amazon, this automated email is triggered on the system. This is something that rarely happens. If you get an a to z claim or your valid tracking rate is affected by this process, you can appeal showing the proof of delivery".
This is blatantly untrue. Royal Mail do send tracking information. It is not something that rarely happens as there are 15 forum discussions on this and it affects thousands of sellers. The appeal process showing proof of delivery is totally ineffective as they always side with the customer. They have decided to pass the buck and blame Royal Mail. I know it affects other couriers too and they obviously have no intention of stopping these messages which is a part of the automated process.
Has anyone had any replies from Royal Mail on this issue? I'm not letting them get away with this.
