Product due to be search suppressed due to missing unit count but listing not updating
Hi all, my product is due to be search suppressed on 03/01/2025 due to missing unit count, I have tried fixing this through the fix your products page and inputting the unit count and unit count type, when I click save it says submitted but I've been trying for days now and the listing isn't been updated - any advice?
The product is a 30ml bottle of fragrance oil, I've tried both combinations of unit count 30 with unit type millilitres and unit count 1 with unit type count but no luck.
Product due to be search suppressed due to missing unit count but listing not updating
Hi all, my product is due to be search suppressed on 03/01/2025 due to missing unit count, I have tried fixing this through the fix your products page and inputting the unit count and unit count type, when I click save it says submitted but I've been trying for days now and the listing isn't been updated - any advice?
The product is a 30ml bottle of fragrance oil, I've tried both combinations of unit count 30 with unit type millilitres and unit count 1 with unit type count but no luck.
0 replies
Seller_LYfa6ZExTElbi
Any advice please, I need this fixing as this is one of my main products, I have contacted seller support and been told to edit via flatfile but the excel templete I downloaded doesn't have these fields...
Seller_AyesGyWcEZ0pc
There does seem to be a problem with fixing search suppressed items at the moment. I had two that would not fix and the only way I got them sorted was by opening a case. After a couple of messages, they were sorted.
Seller_xP044DLiavzY6
open a case - and after the usual rubbish reply ask again on the same case - - about 6 or 7 try's will usually get through to someone who can do it - don't give up asking
Sarah_Amzn
Hello @Seller_LYfa6ZExTElbi,
This is Sarah with Amazon.
Could you please share the case ID opened with Seller support so I can take a look?
Kind regards,
Sarah.
