Brand Registry Ineligible

Hello,

One of my company's brands is "eligible" for Brand Registry and I am working through completing the registration process (Case ID: 16514173981). My company's other brand has been determined "ineligible" (Case ID: 16268650881). The decision was made due to one or more of the following reasons:

a) your account was engaging in conduct that violates Brand Registry's policies, such as, but not limited to, invalid notice submissions through our notice submission channels or tampering with the catalog;

b) your application or account is related to other Amazon accounts or brands that have violated Amazon or Brand Registry's policies;

c) you are associated with one or more selling accounts as a primary owner and all of them have failed seller verification;

d) inability to provide sufficient evidence of branding on products/packaging;

e) you have a selling account that is de-activated, or f) your trademark application appears to be filed by a filing firm that may be violating US federal regulations and USPTO rules.

I went through each potential reason and attempted to take any corrective action when appropriate and possible. In an abundance of caution, I finally decided to re-register my brand with USPTO. The rejection emails I keep receiving state that I may resubmit a new enrollment request after re-registering my brand and I also want to correct the brand name because the capitalization is incorrect. When I attempt to begin a new enrollment and type the brand name under "What is your brand name?", I receive an error message in red under the box that states "Application for brand [my company's brand name] is currently under review." However, the only application I had submitted for that brand has been rejected and there are no pending appeals.

Has anyone encountered this or have any suggestions on how to address this issue?

Many thanks in advance!