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Seller_TQGSl8tF1VblN

Customer return, product completely destroyed

Hi!
Sorry if this is an repeating topic.
I recently had a return from a customer.
I received the item today, when I open the box, the product is completely destroyed.
The reason of the return was “product too small”.

Is anything I can do about this? or just put my head down walk away?
Thanks

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4 replies
Manage Inventory
Tags:Returns
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user profile
Seller_TQGSl8tF1VblN

Customer return, product completely destroyed

Hi!
Sorry if this is an repeating topic.
I recently had a return from a customer.
I received the item today, when I open the box, the product is completely destroyed.
The reason of the return was “product too small”.

Is anything I can do about this? or just put my head down walk away?
Thanks

Manage Inventory
Tags:Returns
00
85 views
4 replies
Reply
user profile
Seller_BS5lg2keRs2QO
In reply to: Seller_TQGSl8tF1VblN’s post
Most helpful reply

As FBA you’ve given Amazon the power to make decisions on your behalf, so there isn’t much you can do on the buyer front.

You can try opening a case and seeing if Amazon will reimburse. It should’ve been returned in the same condition it was sent, so you could include some photos and point out that the return reason shouldn’t have meant a badly damaged item. I guess you could also suggest that since the buyer didn’t mention damage that it could’ve been damaged by Amazon…

10
4 replies
user profile
Seller_BS5lg2keRs2QO
In reply to: Seller_TQGSl8tF1VblN’s post

You’ll likely need to provide more context. What is the item? What does completely destroyed really mean? What did the buyer say? Is it FBA?

00
user profile
Seller_TQGSl8tF1VblN
In reply to: Seller_BS5lg2keRs2QO’s post

Hi
Sorry for not giving enough info.
So the product is a liquid dispenser.
They returned the product with missing parts. Also the product itself is broken, seems like they either dropped from really high height or just been smashed.
Yep, the product is FBA.

00
user profile
Seller_BS5lg2keRs2QO
In reply to: Seller_TQGSl8tF1VblN’s post
Most helpful reply

As FBA you’ve given Amazon the power to make decisions on your behalf, so there isn’t much you can do on the buyer front.

You can try opening a case and seeing if Amazon will reimburse. It should’ve been returned in the same condition it was sent, so you could include some photos and point out that the return reason shouldn’t have meant a badly damaged item. I guess you could also suggest that since the buyer didn’t mention damage that it could’ve been damaged by Amazon…

10
user profile
Seller_TQGSl8tF1VblN
In reply to: Seller_BS5lg2keRs2QO’s post

Thanks a lot Demel! I will open a case see if there is anything I can do.

00
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user profile
Seller_TQGSl8tF1VblN

Customer return, product completely destroyed

Hi!
Sorry if this is an repeating topic.
I recently had a return from a customer.
I received the item today, when I open the box, the product is completely destroyed.
The reason of the return was “product too small”.

Is anything I can do about this? or just put my head down walk away?
Thanks

85 views
4 replies
Manage Inventory
Tags:Returns
00
Reply
user profile
Seller_TQGSl8tF1VblN

Customer return, product completely destroyed

Hi!
Sorry if this is an repeating topic.
I recently had a return from a customer.
I received the item today, when I open the box, the product is completely destroyed.
The reason of the return was “product too small”.

Is anything I can do about this? or just put my head down walk away?
Thanks

Manage Inventory
Tags:Returns
00
85 views
4 replies
Reply
user profile

Customer return, product completely destroyed

by Seller_TQGSl8tF1VblN

Hi!
Sorry if this is an repeating topic.
I recently had a return from a customer.
I received the item today, when I open the box, the product is completely destroyed.
The reason of the return was “product too small”.

Is anything I can do about this? or just put my head down walk away?
Thanks

Manage Inventory
Tags:Returns
00
85 views
4 replies
Reply
user profile
Seller_BS5lg2keRs2QO
In reply to: Seller_TQGSl8tF1VblN’s post
Most helpful reply

As FBA you’ve given Amazon the power to make decisions on your behalf, so there isn’t much you can do on the buyer front.

You can try opening a case and seeing if Amazon will reimburse. It should’ve been returned in the same condition it was sent, so you could include some photos and point out that the return reason shouldn’t have meant a badly damaged item. I guess you could also suggest that since the buyer didn’t mention damage that it could’ve been damaged by Amazon…

10
user profile
Seller_BS5lg2keRs2QO
In reply to: Seller_TQGSl8tF1VblN’s post
Most helpful reply

As FBA you’ve given Amazon the power to make decisions on your behalf, so there isn’t much you can do on the buyer front.

You can try opening a case and seeing if Amazon will reimburse. It should’ve been returned in the same condition it was sent, so you could include some photos and point out that the return reason shouldn’t have meant a badly damaged item. I guess you could also suggest that since the buyer didn’t mention damage that it could’ve been damaged by Amazon…

10
user profile
Seller_BS5lg2keRs2QO
In reply to: Seller_TQGSl8tF1VblN’s post
Most helpful reply

As FBA you’ve given Amazon the power to make decisions on your behalf, so there isn’t much you can do on the buyer front.

You can try opening a case and seeing if Amazon will reimburse. It should’ve been returned in the same condition it was sent, so you could include some photos and point out that the return reason shouldn’t have meant a badly damaged item. I guess you could also suggest that since the buyer didn’t mention damage that it could’ve been damaged by Amazon…

10
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Seller_BS5lg2keRs2QO
In reply to: Seller_TQGSl8tF1VblN’s post

You’ll likely need to provide more context. What is the item? What does completely destroyed really mean? What did the buyer say? Is it FBA?

00
user profile
Seller_TQGSl8tF1VblN
In reply to: Seller_BS5lg2keRs2QO’s post

Hi
Sorry for not giving enough info.
So the product is a liquid dispenser.
They returned the product with missing parts. Also the product itself is broken, seems like they either dropped from really high height or just been smashed.
Yep, the product is FBA.

00
user profile
Seller_BS5lg2keRs2QO
In reply to: Seller_TQGSl8tF1VblN’s post
Most helpful reply

As FBA you’ve given Amazon the power to make decisions on your behalf, so there isn’t much you can do on the buyer front.

You can try opening a case and seeing if Amazon will reimburse. It should’ve been returned in the same condition it was sent, so you could include some photos and point out that the return reason shouldn’t have meant a badly damaged item. I guess you could also suggest that since the buyer didn’t mention damage that it could’ve been damaged by Amazon…

10
user profile
Seller_TQGSl8tF1VblN
In reply to: Seller_BS5lg2keRs2QO’s post

Thanks a lot Demel! I will open a case see if there is anything I can do.

00
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user profile
Seller_BS5lg2keRs2QO
In reply to: Seller_TQGSl8tF1VblN’s post

You’ll likely need to provide more context. What is the item? What does completely destroyed really mean? What did the buyer say? Is it FBA?

00
user profile
Seller_BS5lg2keRs2QO
In reply to: Seller_TQGSl8tF1VblN’s post

You’ll likely need to provide more context. What is the item? What does completely destroyed really mean? What did the buyer say? Is it FBA?

00
Reply
user profile
Seller_TQGSl8tF1VblN
In reply to: Seller_BS5lg2keRs2QO’s post

Hi
Sorry for not giving enough info.
So the product is a liquid dispenser.
They returned the product with missing parts. Also the product itself is broken, seems like they either dropped from really high height or just been smashed.
Yep, the product is FBA.

00
user profile
Seller_TQGSl8tF1VblN
In reply to: Seller_BS5lg2keRs2QO’s post

Hi
Sorry for not giving enough info.
So the product is a liquid dispenser.
They returned the product with missing parts. Also the product itself is broken, seems like they either dropped from really high height or just been smashed.
Yep, the product is FBA.

00
Reply
user profile
Seller_BS5lg2keRs2QO
In reply to: Seller_TQGSl8tF1VblN’s post
Most helpful reply

As FBA you’ve given Amazon the power to make decisions on your behalf, so there isn’t much you can do on the buyer front.

You can try opening a case and seeing if Amazon will reimburse. It should’ve been returned in the same condition it was sent, so you could include some photos and point out that the return reason shouldn’t have meant a badly damaged item. I guess you could also suggest that since the buyer didn’t mention damage that it could’ve been damaged by Amazon…

10
user profile
Seller_BS5lg2keRs2QO
In reply to: Seller_TQGSl8tF1VblN’s post
Most helpful reply

As FBA you’ve given Amazon the power to make decisions on your behalf, so there isn’t much you can do on the buyer front.

You can try opening a case and seeing if Amazon will reimburse. It should’ve been returned in the same condition it was sent, so you could include some photos and point out that the return reason shouldn’t have meant a badly damaged item. I guess you could also suggest that since the buyer didn’t mention damage that it could’ve been damaged by Amazon…

10
Reply
user profile
Seller_TQGSl8tF1VblN
In reply to: Seller_BS5lg2keRs2QO’s post

Thanks a lot Demel! I will open a case see if there is anything I can do.

00
user profile
Seller_TQGSl8tF1VblN
In reply to: Seller_BS5lg2keRs2QO’s post

Thanks a lot Demel! I will open a case see if there is anything I can do.

00
Reply
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