Amazon Selling the wrong product - Any ideas on hoew to correct this
Any advice on how to now proceed?
Once upon a time - Years ago. As a diligent seller I raised a multilisting for this product - 22 colours, including all the art work, and Amazon customers could select their colours adding them to the basket and all was well.
I set the lisiting up with my EAN numbers (because the supplier didn’t have them) and I set the BRAND to SCOLAQUIP as informed by the then Manufacturer/wholesaler.
All was well and sometimes others sold the product and ‘piggybacked’ of my listings by that is what fair competition is all about.
Now amazon have corrupted the listing - They are selling the below product as ‘LIGHT RED’ - But the image, provided by Amazon is incorrect, the image is of a PINK product. I have tried and tried to tell them that the image is wrong but I just get a stock Bot response ‘you don’t own the brand’ so cannot change the image. Just to be clear no-one ‘owns’ the brand - it does not exist
It really impacts me because when customers order from me my pickers pick ‘Light Red’ as per the description and get something different to the image. Then they complain and it impacts me. Just to add Amazon have already corrupted the listing knocking 2 of the colours out and now the system won’t let me add them back in the multi-listing, it’s very frustrating, why can’t they just leave alone.
Amazon Selling the wrong product - Any ideas on hoew to correct this
Any advice on how to now proceed?
Once upon a time - Years ago. As a diligent seller I raised a multilisting for this product - 22 colours, including all the art work, and Amazon customers could select their colours adding them to the basket and all was well.
I set the lisiting up with my EAN numbers (because the supplier didn’t have them) and I set the BRAND to SCOLAQUIP as informed by the then Manufacturer/wholesaler.
All was well and sometimes others sold the product and ‘piggybacked’ of my listings by that is what fair competition is all about.
Now amazon have corrupted the listing - They are selling the below product as ‘LIGHT RED’ - But the image, provided by Amazon is incorrect, the image is of a PINK product. I have tried and tried to tell them that the image is wrong but I just get a stock Bot response ‘you don’t own the brand’ so cannot change the image. Just to be clear no-one ‘owns’ the brand - it does not exist
It really impacts me because when customers order from me my pickers pick ‘Light Red’ as per the description and get something different to the image. Then they complain and it impacts me. Just to add Amazon have already corrupted the listing knocking 2 of the colours out and now the system won’t let me add them back in the multi-listing, it’s very frustrating, why can’t they just leave alone.
0 replies
Seller_tI1ytvTKCyUir
That’s not how it works on Amazon, you don’t “own” a listing (like on Ebay) the listing for a product gets its Amazon ASIN and anyone who sells the same product uses the same ASIN.
The exception being if you register and owna brand, you then have control over that brand’s ASINS.
This happens and it’s very annoying. Ypou can always go the Edit the product details, but Amazon only sees that as a “suggested change” and won’t necessarily make the change, even if it is a genuine correction, also very annoying.
TBH changing pink to light red is in my view a very minor thing compared to some instrances that I have been affected by, where an ASIN has been hijacked and made into an entirely different (sometimes unrelated) product. I presume the motive is to steal review ratings.
You can try to report and correct this kind of thing, but in my experiance it generally gets you nowhere.
Seller_tRuvBEHDedp4q
Ive had the issue that the Title and description both said a black bag, the EAN from the manufacturer the listing was under was for a black bag, but the image showed a white bag!
Customers bought from the image without reading the title or description, then returned it as ‘mis-described item’ so I was responsible for the return postage.
No amount of cases resolved the issue because I was not brand owner. Even the manufacturer/supplier could not change the image as the brand was made by them under license so they were not brand owner either apparently.
In the end I withdrew item from sale on Amazon.
Seller_sSxf9ltVoIMz9
Just to clarify - AMAZON are the seller - and AMAZON have published the incorrect image. AMAZON are at fault. AMAZON are selling the incorrect product This isn’t about any old other supplier who made a mistake it is Amazon themselves.
Seller_SITNVuZK87zGK
Are you sure its not just another image, supplied by another seller? That image could have been supplied by anyone over the years.
Considering the PINK variant appears on this ASIN I’d say the image on Light Red is simply taken under different lighting conditions. I don’t think its pink - it looks light red.
Seller_SITNVuZK87zGK
On a positive note for you - the Visit Scolaquip store links to your store front.
Seller_DTufFoxJuMU0M
You are thinking too literally
Amazon doesn’t actually mean the brand, the same as they ask for a letter of authority when they actually want something else.
Sometimes the actual legal owner of the official brand with brand registry can make changes that override everything, sometimes even they can’t
I have even had emails from Amazon saying that I am the brand owner and changes have been requested off my listing, and this is for popular brands, that I could only dream of owning, and the actual legal brand owner for the trademark purposes is even registered with Amazons Brand Registry!
What they actually mean by the brand owner is anyone’s guess, but I have always assumed that it is the listing owner, which is the inventory listing that created the asin, even if you as a person created the asin on your account, it is my opinion that once that SKU is deleted, all claims of “ownership” are given up.
However as none of us actually know, it is anyone’s guess.
In regards to the pink/red debacle.
I would say that the current listing is for red, if you look at the top of it it is clearly red, even the fact that the text on the packaging is black, like on your red bar, and not white like on the pink bar, though I do agree it is kind of a misrepresentation and a bad photograph of the product, I certainly wouldn’t expect to receive that washed out red colour, I would expect to receive a solid red, though I am not sure I would class it as light red, maybe it is lighter when it is actually used, I will admit that my daughter was never a fan of clay, so we didn’t even have plasticine around the house for me to have much experience.
Seller_Nprc5XWvdLYk9
To be honest - just stop selling those two affected colours yourself.
if enough customers complain to amazon - amazon will suspend the asin whilst they “investigate” which could take weeks!
Seller_M3CSBbxvtnGM1
Hi you are wasting your time trying to get Amazon to alter this, as I have tried for over 2 years to get Amazon to alter the images on 2 products a Brady Vase asin B07FK63K5L and a Brady bowl asin B07FK8R6Y4 both of which are showing the opposite image to the actual product, and even though Amazon are now the only seller of both items and must be getting nothing but complaints they have just ignored the fact that it is obviously the wrong image showing, and I eventually have just had to stop selling these 2 items on Amazon.
Seller_VJFloi7Cs0iaR
The image is of Light Red clay, it’s just poor quality as the transparent packaging is distorting the colour due to the lighting, it happens, you can see this quite clearly in the sections where the plastic is touching the clay.
What you need to do is supply a significantly better quality image for the ASIN ( I would suggest at least 2000 x 2000 pixels) that completely adheres to all image policy, so that it is deemed an overall improvement and be the majority contributor in terms of sales, this is the key.
Seller_OD408ZNiEUfUp
I get this all the time. selling and item and then get a customer complaint and find the listing image or title is now something totally different. Complain to Amazon and they do nothing, so I end up delisting from the product and I also see other sellers doing the same.
Problem is, many of these items Amazon don’t sell either, so who is changing them in the first place?
I try contacting the brand owner and they are not interested either.
I just delist now, move on and sell elsewhere.
