Where is the "take a photo of your face" feature?
My account was recently deactivated and after submitting several documents I have now been asked to use this “take a photo of your face” feature to confirm my identity. Problem is, I’m fairly sure this ‘feature’ doesn’t even exist. I’ve scoured other discussions regarding this and I cannot find a single thing, nor a reply from Amazon support which even acknowledges this features existence.
So where exactly is it?
Where is the "take a photo of your face" feature?
My account was recently deactivated and after submitting several documents I have now been asked to use this “take a photo of your face” feature to confirm my identity. Problem is, I’m fairly sure this ‘feature’ doesn’t even exist. I’ve scoured other discussions regarding this and I cannot find a single thing, nor a reply from Amazon support which even acknowledges this features existence.
So where exactly is it?
0 replies
Simon_Amazon
Hello @Seller_IV9MimXaPMJvI,
Here Simon from Amazon, happy to help.
Have you tried to reach out to our Account Health Support team via the 'Call me Now' button?
The team should be able to support you on this.
Best,
Simon
